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Is Mastercard not an acceptable Webassist payment method? All my attempts to pay for your Super Suite Package were rejected at Checkout.

Thread began 1/29/2014 1:38 pm by Anyalewechi | Last modified 2/03/2014 4:20 pm by Jason Byrnes | 1780 views | 11 replies |

Anyalewechi

Is Mastercard not an acceptable Webassist payment method? All my attempts to pay for your Super Suite Package were rejected at Checkout.

My MasterCard was always rejected at your Checkout page. There appears this error message. MASTERCARD DECLINED...

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Jason ByrnesWebAssist

Master card should be accepted, call our sales line:
888.490.1545 toll free in the U.S.
1.858.768.6600 international

and we can process the order with you over the phone.

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Anyalewechi

Re: MasterCard Declined:

How do I know if the international lines you listed are authentic WebAssist lines?

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Jason ByrnesWebAssist

it is also listed on our contact page:
http://www.webassist.com/contact

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Anyalewechi

How safe is it to process the order over the phone?

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Jason ByrnesWebAssist

As safe as processing the order through the web site, it is perfectly safe.

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Anyalewechi

Re: Place Order on Phone:

Sorry, I don't feel comfortable revealing my account details on phone.

By the way, is CVV for MasterCard or for VISA? What you have on your payment page is CVV. Thanks!

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Jason ByrnesWebAssist

CVV is needed for most major credit cards.

it is a 3 digit verification code found on the back of the card.

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Sunday

MASTERCARD ISSUE UNRESOLVED:

I strongly feel that you should look critically at your Checkout page. It seems that there is something wrong with your payment buttons. The CVV Code entry seems to be for VISA card only. Entries made in the box seem to be interpreted as that of VISA secure code.

I use my MasterCard to purchase products from other websites without any hitch, but your own checkout page seems to be totally weird. Do something about this urgently in order not to lose sales and customers alike.

I suggest that a member of your support staff should test the checkout with MasterCard and see what happens. This will help you to advice your customers appropriately.

Thanks!

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Jason ByrnesWebAssist

I was able to preform a test transaction with a master card without a problem.

you are the only person that has reported a problem with using master card.


if you call the sales line we can work with you to get the transaction to go through.

if you are not comfortable with relaying the credit card number over the phone, we can walk you through the checkout process on the website.

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