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Order history shows other customers

Thread began 1/23/2014 12:03 pm by Patrice | Last modified 1/29/2014 12:18 pm by Jason Byrnes | 2484 views | 23 replies |

1/23/2014 12:03 pm | #1 PatriceWebAssist

Order history shows other customers

A mystery has developed.

A customer using PowerStore reported to my client that when he checked his order history he could see another customer's information. What follows is correspondence from my client, her customer, plus screen shots. See PM

1/23/2014 12:07 pm | #2 Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

1/23/2014 12:14 pm | #3 PatriceWebAssist

1/23/2014 12:34 pm | #4 Jason ByrnesWebAssist

see PM

1/23/2014 12:41 pm | #5 PatriceWebAssist

1/23/2014 12:44 pm | #6 Jason ByrnesWebAssist

"Allan wants to know why Don’s order popped up with all of his (Allan’s) personal info"

it shows allans info because he placed the order.

where it shows allans info is where it displays the Billing info, so the account info for the person who placed the order.

where is shows dons info os the shipping section, that is where it shows the shipping address entered in the checkout form.

1/23/2014 12:47 pm | #7 PatriceWebAssist

Ah… I get it now, thanks. I'll let client know.

1/23/2014 12:51 pm | #8 PatriceWebAssist

Nope… that isn't it. Allan doesn't know Don. Don placed an order on the 9th., received the order but Allans information is showing up. Fortunately Don's credit card was used for Don's order.

1/23/2014 12:59 pm | #9 Jason ByrnesWebAssist

see PM

1/23/2014 1:02 pm | #10 PatriceWebAssist

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