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Why eCart doesn't show ecart object on a new computer?

Thread began 11/20/2013 12:08 pm by stella | Last modified 11/21/2013 9:35 am by Jason Byrnes | 2785 views | 8 replies |

11/20/2013 12:08 pm | #1 stella

Why eCart doesn't show ecart object on a new computer?

Helo,
I have changed my laptop and installed data bridge and ecart, but ecart doesn't show the ecart object and i cannot create checkout pages...
The data bridge is working properly, but ecart no. I tried to reinstall it but the problem still exist. Do you have any idea why?

11/20/2013 12:44 pm | #2 Jason ByrnesWebAssist

in your Dreamweaver Site, there should be a WA_eCart folder with the eCart object file in it.

the eCart object panel looks in that folder to find the ecart objects for the site.

11/20/2013 1:48 pm | #3 stella

i checked the folder on the old and the new computer and the files are completely the same. I can add a new object on my old computer but on the new one the add button doesn't work and it doesn't show the old object...

11/21/2013 6:11 am | #4 Jason ByrnesWebAssist

on the new computer what is your OS? and what is the version / Build number of Dreamweaver?

11/21/2013 8:33 am | #5 stella

it's mac os x 10.8.3 and dreamweaver cs6

11/21/2013 8:40 am | #6 Jason ByrnesWebAssist

what is the build number?

If you click the cart icon near the add button, does it allow yo to add a cart object?

11/21/2013 9:25 am | #7 stella

version 12 build 5808

11/21/2013 9:29 am | #8 stella

ok... something strange happened... I opened the dreamweaver and today it showed the ecart object... i don't have any idea why it didn't do it before, i tried everything))) It seems that the problem is resolved! thank you for your patience and help! i really appreciate it!

11/21/2013 9:35 am | #9 Jason ByrnesWebAssist

that is an older build of DW CS6 that had a bug in the Floater control used by the eCart object panel, download and install the latest update the DW CS6 here:

http://www.adobe.com/support/dreamweaver/downloads_updaters.html#dwcs612712

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