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Powerstore website is not working

Thread began 7/31/2013 8:27 pm by vallvic484439914 | Last modified 8/06/2013 11:59 am by Ray Borduin | 849 views | 9 replies |

vallvic484439914

Powerstore website is not working

My Powerstore has run great for over 2 years now but I am now having major issues getting onto my website www.v2fineinteriors.com . Some pages work fine but most dont. I can access my admin pages with no problem. I have contacted Godaddy and after they ran several tests they have come to the conclusion that it is not them:

Dear Sir or Madam,

Thank you for contacting Online Support. I am able to duplicate the 500 internal server error when trying to parse PHP files on your site. I enabled detailed errors and can confirm the error is related to FastCGI on PHP. I have uploaded my own PHP file and this file loaded without an issue. That being said, I have come to the conclusion that not all PHP files are causing this error.

Because we do not provide coding support, we are unable to determine what specifically in your code may be causing the error. You may wish to review your code to determine if there are any issues, because it appears that is the most likely cause of the error. You may also wish to enable detailed error messages as a temporary diagnostic measure. The procedure for this will vary, depending on the scripting language being used. We also recommend consulting both the vendor's online documentation, as well as the large number of online forums dedicated to coding and scripting.

Let us know if we can assist you in any other way.

All the Best,
Donovan J.
Online Support


At this point I am at a lost on what to do... I launched my company this month and this is hurting me pretty bad. Any help would be great.

Thank you

Victor

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Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

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vallvic484439914

See Private message.

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Jason ByrnesWebAssist

Originally Said By: vallvic484439914
  See Private message.  
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vallvic484439914

message

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Jason ByrnesWebAssist

Ok, I see

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vallvic484439914

errrr talk about bad timing I just called godaddy and there systems are down. I will get back to you as soon as they resolve the issue. Thanks a bunch for the fast replies I really do appreciate it!!

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vallvic484439914

Ok Jason you should be able to access it now.

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Ray BorduinWebAssist

It appears to be a server configuration issue. I added code to the first line of the index.php page:

<?php die("here"); ?>



That should just write "here" to the page and not run any of the code on the page.... since I don't even see that and the page hangs and errors that means it isn't even getting to the page. So it must not be an issue with the powerstore code itself. It is an issue with the server not getting to that page.

I'd contact your hosting provider to get help accessing your site. They should be able to get it resolved.

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vallvic484439914

Thanks for the reply. Godaddy got it working again. Hopefully it stays fixed.

Thanks Again!!

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