close ad
WARNING: Do Not Install the DREAMWEAVER CC 2017 Update »
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Error on checkout

Thread began 6/06/2013 5:41 pm by Eric Goodman | Last modified 6/07/2013 1:51 pm by Jason Byrnes | 349 views | 11 replies |

Eric Goodman

Error on checkout

On a site I am getting the following error when adding multiple quantities of certain products. I checked the settings and can't figure out what's wrong.

The error: Apparel - SEE NEW ARRIVALS!!
Batting Gloves - Coming Soon!
Celebratory Bats - Coming Soon!
Fungo Bats
Pine Tar Products
Wood Bats - Custom Shop
Wood Bats Adult - In Stock
Wood Bats Youth - In Stock
Transaction Not Completed
We're sorry
Your transaction could not be completed due to a problem occurring while calculating shipping.

Please return to checkout and try again, or contact us.

Sign in to reply to this post

Jason ByrnesWebAssist

Ok, so it's an error in the shipping calculation.

how do you have shipping set up?

Arte you using one of the rate Lookup services like USPS?

if so, open the bindings panel, and expand the binding group for you rate lookup service and add the full request and full response bindings to the failure page, this will show the response from the lookup service to help determine the cause of the failure.

Sign in to reply to this post

Eric Goodman

Shipping

Using a flat dollar amount on shipping. The items that are glitching are the ones that we are not charging shipping on. We are ignoring the shipping rules and have a 0 dollar amount in that field.

Sign in to reply to this post

Jason ByrnesWebAssist

  when adding multiple quantities of certain products.  



what specific products?

Give a product to test with please.

Sign in to reply to this post

Eric Goodman

Shipping

I'm loading a cart with a few different bats with different quantities. That's when it errors on check out. Other products seem ok.

Sign in to reply to this post

Jason ByrnesWebAssist

I need specifics please, which specific products are causing the problem, i have tried adding 8 different bats to the cart and cannot reproduce the problem.

Which specific product is the problem happening with.

once i can reproduce the problem, i can troubleshoot the cause.

Sign in to reply to this post

Eric Goodman

Shipping

Are you adding higher quantities. Last night I randomly grabbed 5 bats and made each product like 2 or 3 quantity.

Sign in to reply to this post

Jason ByrnesWebAssist

yes, but quantity wont matter, it is the specific products that matters.

Sign in to reply to this post

Eric Goodman

Huh?

Now it is making a liar out of me. I just retraced my steps from yesterday and it went through. Weird...

Sign in to reply to this post

Jason ByrnesWebAssist

if you can provide steps to reproduce, i can troubleshoot.

Sign in to reply to this post
loading

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...