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impossible unistall

Thread began 5/31/2013 11:14 am by Massimo | Last modified 6/01/2013 11:04 am by Massimo | 259 views | 4 replies |

Massimo

impossible unistall-Solved

when I try to unistall design extender 1.1.1 fromextension manager CS6 6.4.6.4. cloud version I get a message that I not have administrator right for unistall. There is alternative mode for unistall de?

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Jason ByrnesWebAssist

sounds like when you installed the extensions, you selected the option to install for all users, with this option selected, you need to log in as the admin in order to uninstall.

Are you on a windows system?

if so go to the start menu, and right click the short cut for the CS 6 Extension Manager and select the Run As Administrator option.

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Massimo

I Jason, I just try this but the error persist. this is the message translated:

you do not have the appropriate permissions to perform the operation. Contact your system administrator to get permission. The extension will not be removed

my OS is W7 professional

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Jason ByrnesWebAssist

running the extension manager as administrator should do the trick.

try restarting windows and logging in using the administrator account

if you continue to have a problem, contact adobe support, it is an Extension Manager issue..

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Massimo

Yes was a windows 7 problem. I solved so:
in W7 control panel I insert UAC in search box
I get in results: change the settings for User Account Control and click on it
then in User Account Control settings panel I change slider from do not notify never
to next over step. Then ok and restart.
I think that the level selected in UAC was irrelevant but changing it in some way is rectified

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