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Totals do not match cart contents!

Thread began 4/17/2013 6:06 am by mrs | Last modified 4/17/2013 10:42 am by Jason Byrnes | 202 views | 3 replies |


Totals do not match cart contents!

I have just received an email from my customer about cart totals not matching up to what has been purchased. Please see attached for details. The products ordered down the right side add up to one amount which is equal to the subtotal, but the overall total including shipping is almost twice the price, but not quite. The tax at 20% is also wrong. The total should come to 53.46 including shipping, not 85.30

I've been through the database and looked at all products listed in the products table related to this purchase, and they don't have any prices applied to other fields such as discount prices... just prices in the column ProductPrice.

What's happening here?

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Just had a brain wave and found the problem!

The amount of products order in the table orderdetails was greater than those on display. Having looked at the code on the page, it was showing only five items when seven had been ordered, so the repeat region on the page wasn't displaying all products.

Looking at the repeat region code for the recordset though, it seems to have a repeat of 5 which then wraps to another page should the amount of products in the cart be greater than 5... so it looks to be creating a paging effect, but that doesn't show on the admin page.

$maxRows_WADAorderdetails = 5;
$pageNum_WADAorderdetails = 0;

Is this code correct?

I've overcome my problem by changing 5 to 500. If somebody has the time to order 500 individual products in one go, then they have issues!

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Jason ByrnesWebAssist

Thank you for reporting this issue, i have logged the problem in our bugbase to corrected in an update.

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