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Who has ecart problems with PayPal transactions....

Thread began 3/29/2013 11:42 pm by Christopher West | Last modified 3/30/2013 12:02 pm by Christopher West | 711 views | 2 replies |

Christopher WestCommunity Expert

Who has ecart problems with PayPal transactions....

Hi there, this thread is more of a caution...I am not sure if I am right, but I just had a thought to why in the past I had customers not being able to process their orders via PayPal...The theory needs to be tested and confirmed...however it strikes me odd that some customers can successfully make order and some cannot...

...My theory...301 redirects not being performed... if you dont have your domains names non-www redirecting to your www domains then Google will index both websites...Now if Google does this and a customer gets to the ecommerce from a Google search result that perhaps is yourdomain.com then then further into your ecommerce system you use www.yourdomain.com as a redirect to a confirm page then surely the PayPal token that would have been created be wrong to some degree as it be relating to a different URL??

It could be worth investigating.

Chris

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Dave BuchholzBeta Tester

Chris,

This somewhat depends on how the server itself is set up and whether you have an SSL certificate and which address it is tied to.

Some hosts automatically redirect non www request to the www address some don't but you are right the answer ultimately is to set up a .htaccess file redirecting to one or the other to prevent this issue.

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Christopher WestCommunity Expert

Thanks Dave, thats good to know. Im using 1and1 mostly for my projects and they dont seem to do the autodirect with their hostings. I put up a short tutorial a few days ago on the webassist beta site demonstrating the .htaccess for 301 redirects :) And Ray kindly responded with another tip using the same concept but using PHP (in case some users dont have access to adjusting the .htaccess.

Chris

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