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Reports

Thread began 3/15/2013 9:40 am by elewis93815 | Last modified 3/15/2013 11:10 am by Jason Byrnes | 336 views | 1 replies |

elewis93815

Reports

We have created a system for our client to check the orders that they have coming in daily so that they know what to bake for a specific day. The report is generated from the back up database tables that are created based on the orders put through their store.

Yesterday we ran into a problem. There were 3 orders that were put through the store but were declined for payment. The orders still showed up on the report. My thought was that the orders would only show up if the order was successful. The client never received an email from the website that their was an order, it wasn't until they checked the report for that day that they saw the order there as if it was an order to fill.

I hope this makes sense. I'm just curious to know why this order would show up if it was declined???

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Jason ByrnesWebAssist

you probably don't have a filter in your recordset to filter declined orders.

I dont have enough details to give more than that.

What gateway are you using?

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