close ad
Install the LAtest Updates to Work with CC 2017 and CC 2018
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Corrupting .skp files

Thread began 2/13/2013 5:01 am by alib75702 | Last modified 2/15/2013 3:11 pm by Jason Byrnes | 897 views | 7 replies |

alib75702

Corrupting .skp files

Hi - I have a simple upload facility whereby my client can upload .skp (sketchup files) and their customers can download them. I can test the .skp file before upload and it opens fine on my machine (I have sketchup installed obviously) but when I download the same file it tries to open using the sketchup app but then says it doesn't appear to be a sketchup model. Could Digital File Pro be corrupting something about the file? How can I stop it happening?

Sign in to reply to this post

Jason ByrnesWebAssist

when you download, you may have the option to open it directly or download t, are you selecting the option to open it? that can cause issues, you should select to download the file, then open it once it's been downloaded.

Sign in to reply to this post

alib75702

download

using Chrome the file automatically downloads and then I open - just tried in Firefox and chosen Save then tried to open - same error I am afraid

Sign in to reply to this post

Jason ByrnesWebAssist

send a copy of the upload and download pages and a copy of the file so i can test on my end

Sign in to reply to this post

alib75702

Downloads

Have submitted files. You may have to manually amend the doclist.php file as it pulls the doc title and id in from the database. Hope this is OK.

Sign in to reply to this post

Jason ByrnesWebAssist

I dont see any attachments.

can you compress the files to a zip archive and attach file please

Sign in to reply to this post

alib75702

Attached files

APOLOGIES - now files should be attached

Attached Files
download.zip
Sign in to reply to this post

Jason ByrnesWebAssist

I'm not able to reproduce.

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...