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Form email results not getting through to "apple" addresses

Thread began 2/04/2013 2:31 pm by jtskr25 | Last modified 2/04/2013 3:04 pm by Jason Byrnes | 303 views | 1 replies |


Form email results not getting through to "apple" addresses

Two people in our organization are not getting mail from our internal (UE) contact form. Approximately 100 others get the form results via email and I have narrowed down the two that do not as those with "apple" addresses ( and No other domain is having these issues, so it appears that apple is killing the emails before they get to those two members (usually).

Any ideas on why this is happening, or how to fix it so they don't filter the Universal Emails.

Items of note:

1. The form does require the sender to enter their own email address and this shows in the "from" field when the end user gets the results. Some domains warn that the email may not be from who it's from because it's forcing a "from" address, but no other domain is deleting the emails.

2. Those two members have, on occasion gotten a couple of the emails over the last year, so some are getting through to them, but it is about one out of 25 if I had to guess.


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Jason ByrnesWebAssist

since the email is going to them sometimes, but not others, and it is going out to other addresses, I would suspect it is either an issue with the SMTP Server not relaying the email to those domains for some reason, or that the email is being trapped in a spam folder.

you say that the email from the form is being used for the from address, i don't suggest doing it this way.

use a valid email from your domain as the from address, if you click the from button in the UE interface, in the advanced from settings, you can set the Return Address to use the dynamic address entered in the form.

doing it this way, you can people who may be getting the email trapped as spam add the address you are using for the from address to the address book or approved senders list to prevent it being treated as spam.

if you still have a problem, you will need to contact the host to look into the error logs for the smtp server to see why the email is not being relayed to those addresses.

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