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Activation cannot be completed

Thread began 12/14/2012 10:00 pm by noahm26385458 | Last modified 12/26/2012 2:47 pm by Ray Borduin | 1190 views | 6 replies |

noahm26385458

Activation cannot be completed

Mac OSX 10.7.5
Dreamweaver CS 5
I uninstalled all webassist extensions because none would work.
I installed Site Import version 3.0.4
During activation my serial number gets the green checkmark.
I click the activate button and get this message:
Unexpected error: 15.
Activation cannot be completed. Visit the WebAssist Community Forums for assistance.

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Jason ByrnesWebAssist

Go to the Download center page and click the button to reset activations, this should correct the error you are having.

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noahm26385458

Unfortunately, that was one of the first things I tried. Did it twice. It did not fix my problem.

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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noahm26385458

I reset activations again and used the bottom serial number. It worked.

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noahm26385458

I had been using the top serial number. Also, the serial numbers don't change when I reset activations. Are they supposed to?

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Ray BorduinWebAssist

No, the serial numbers don't change it just marks the old activation records from our database as no longer active.

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