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Contact Form not working

Thread began 11/20/2012 2:49 pm by johna1964 | Last modified 11/20/2012 4:49 pm by johna1964 | 681 views | 5 replies |

johna1964

Contact Form not working

Hi,

I was receiving emails for customers through anther method, and it finally occurred to me something might be wrong with the contact page. Sure enough, it's not working. When the submit button is selected, the redirect is taking me to a blank page and I do not recieve the email.

Please help. The pages are included.

Thank you for your time!

johna1964

Attached Files
contactform_pages.zip
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Jason ByrnesWebAssist

a blank page means that a php error is occurring but error reporting is turned off.

to turn error reporting on, add the following code at line 1:

php:
<?php

error_reporting
(E_ALL);
ini_set('display_errors','on');
?>



once we know what the error is, we will be able to troubleshoot the cause.

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johna1964

Hi Jason,

Thank you for helping.

I uploaded the page with the error reporting.

The error message is http 500 internal server error.

Would this mean the hosting server is the issue?

Thank you.

johna1964

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Jason ByrnesWebAssist

on the contactcare.php page, all of the require once lines are pointing to the admin subdirectory, for example:


<?php require_once("admin/webassist/form_validations/wavt_scripts_php.php"); ?>
<?php require_once("admin/webassist/form_validations/wavt_validatedform_php.php"); ?>



those should be looking for the webassist directory at the same level rather than in the admin directory:

<?php require_once("webassist/form_validations/wavt_scripts_php.php"); ?>
<?php require_once("webassist/form_validations/wavt_validatedform_php.php"); ?>


there are other similar require once lines that will need to be changed too.

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johna1964

Jason,
You are absolutely correct. Thank you so much!!

Johna

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johna1964

Jason,

Okay - got it! It needed to be changed on line 26 and 27 too.

Thank you!!

johna1964

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