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Forms Processes, no email with results

Thread began 8/17/2012 4:52 pm by WebGirly3 | Last modified 8/20/2012 4:05 pm by Jason Byrnes | 776 views | 9 replies |

WebGirly3Beta Tester

Forms Processes, no email with results

I have a simple contact form that seems to process but I never receive the email with the results.

contact.php

No errors are given and I've tried to change the send to email address to different addresses so I know it isn't a spam filter issue. The form results never come through. What do I do?

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Jason ByrnesWebAssist

in the Universal Email behavior, Make sure you are using the correct SMTP server for your host. In the SMTP Server settings, you may also need to check the option to pass the from address as an extra parameter.

Also, make sure that the From address you entered is a valid email address for your domain.

If you continue to have a problem, please send a copy of the contact page, and the webassist/email folder so i can see the code. I will also need to know who the host is.

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WebGirly3Beta Tester

My host requires authentication so the only place I could find that was under the 'PEAR mail using SMTP'. After I put in all the info, I now get the following error when trying to process the form:

"Fatal error: waue_sendmail() [function.require]: Failed opening required 'Mail.php' (include_path='.;c:\php4\pear') in D:\inetpub\seabreezeelectric\new\webassist\email\PEAR_Mail_using_SMTP_php.php on line 113"

I've attached the contact page & the email folder. Thanks for your help.

Attached Files
contact.zip
email.zip
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Jason ByrnesWebAssist

In the pear mail settings, you need to enter the Path To Pear on the server, if you are unsure of the path, contact the host.

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WebGirly3Beta Tester

My hosting server does not use PEAR but they do require authentication. How do I proceed without using PEAR but putting in the username & password for authentication?

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Jason ByrnesWebAssist

authentication can only be done using Pear.

Universal Email has to options:

1) Mail. this uses the php mail() function to send the email. The php mail() function cannot pass authentication

2) Pear Mail for SMTP. this is the only method that is available in Universal Email that supports passing authentication to the email server.

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WebGirly3Beta Tester

They do not have Pear installed on the servers.

They sent me to this link: sending-mail-using-php.aspx?KBSearchID=262495

and said to provide the authentication outside of the standard script. They said that the sendmail_from section is going to be the user. Then you can add another line such as that is there in the ini_set, but that I would need to ask the developer of the form software to explain how to add it to the form.

This is way over my head.. I cannot move the hosting on this account, there are way too many issues involved with that. I have to make this work or this software is pointless to me because many of my sites are on this same hosting service.

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Jason ByrnesWebAssist

it looks like you will need to add this code to line 1 of the contact.php page:

php:
<?php

// Please specify your Mail Server - Example: mail.yourdomain.com.
ini_set("SMTP","mail.YourDomain.com");

// Please specify an SMTP Number 25 and 8889 are valid SMTP Ports.
ini_set("smtp_port","25");

// Please specify the return address to use
ini_set('sendmail_from''ValidEmailAccount@YourDomain.com');
?>
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WebGirly3Beta Tester

Thank you!!!! This seems to be working now. I will keep this for future reference.

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Jason ByrnesWebAssist

glad to hear it is working.

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