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How do I re-open a support ticket that was inadvertently closed?

Thread began 8/05/2009 6:36 am by erinlima318673 | Last modified 8/05/2009 11:13 am by Jason Byrnes | 2089 views | 3 replies |

8/05/2009 6:36 am | #1 erinlima318673

How do I re-open a support ticket that was inadvertently closed?

When I previewed my posting, I thought I was closing the preview, not the support ticket altogether....how do I re-open that support ticket?

Support Ticket #: 106696

Going on day 5 with no resolution...have left 2 voice mails and this is my third posting (ok, second if you don't count the one that accidentally got closed).

erin

8/05/2009 9:16 am | #2 Brad Lawryk

Originally Said By: erinlima318673

I have found it quickest just to open a new ticket and refer it to your old one. In most cases that I have used the ticket system they have been pretty good as long as you provide as much info as possible.

Brad

8/05/2009 9:42 am | #3 erinlima318673

How do I re-open a support ticket....

Thank you. I just submitted a new post with all the info from my two previous posts.

Hope this works!

e

8/05/2009 11:13 am | #4 Jason ByrnesWebAssist

I have reopened your ticket and requested a phone number to contact you so we can debug what is going wrong.

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