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From field in formbuiler not sending info

Thread began 8/14/2012 2:06 pm by rmleczynski311091 | Last modified 8/22/2012 11:49 am by Jason Byrnes | 567 views | 4 replies |

rmleczynski311091

From field in formbuiler not sending info

The from field in formbuilder is not sending the form field that I have tried to attach from the form. The other dynamic fields I have set are there. I cannot find any info on this in the forums. I am using the newest release of formbuilder.

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Jason ByrnesWebAssist

I'm not sure i understand the question quite right.

can you send a copy of the page please and more details explaining what you are trying to accomplish and what is not working correctly.

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gavind

Hi rmleczynski311091, got any updates on this yet?

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rmleczynski311091

When the email is being sent the from field is blank in outlook when it comes to my inbox. It doesn't matter if I hard code something in the from field or use a dynamic link from the form that is being sent.

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Jason ByrnesWebAssist

Are you using a windows hosting plan?

do you know if the Email server is an exchange server?

When using an exchange server there are issues passing through a FRom Name and From Address. the Exchange server will only accept a from address, messages that contain a from name will not be sent through.

Since there is no way to test the SMTP server to know what mail software is being used, the Universal Email script will strip out the From Name if the hosting server is a windows server.

If your are using Windows host, and not using Exchange as the SMTP server, you can edit the webassist/email/mail_php.php file.

find the following line:

php:
if($isIIS) $mailFrom = $fromArray[0][1];



and comment it out:

php:
//if($isIIS) $mailFrom = $fromArray[0][1];



NOTE: if you are using exchange, do not comment that line out, as it will cause emails to fail. You will only be able to pass a from address when using exchange, not a from name.

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