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Email Settings didn't go as expected

Thread began 7/16/2012 11:50 am by troyd | Last modified 7/18/2012 11:32 am by troyd | 3198 views | 4 replies |

troyd

Email Settings didn't go as expected

Perhaps I misunderstood how these settings translate. The server for this client has a 500 emails/hour restriction. The total audience is 722. So we set the Email Settings to be very conservative for the first mailing at 200 emails, every 10 minutes with 1 second between. I thought so anyway.

Once the Send button was clicked, it began sending and didn't stop at 200. It continued until all 722 were sent. However, at email #500 it began returning "Mail delivery deferred: returning message to sender" in the subject and "Domain xyz.com has exceeded the max emails per hour (500/500 (100%)) allowed. Message will be reattempted later. There were 125 of these that came back, so I don't know if the other 97 or so after that were sent or not and I can't seem to figure out how to make sure the others were successful after the next hour.

Where did I go wrong.
Did I totally misunderstand the settings? Or did I forget to do something else?

Again, my settings were:
200
10
1

Thanks,
TroyD

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Jason ByrnesWebAssist

using your settings:
200 emails, every 10

would exceed the 500 email limit in 25 minutes
200 - first 10 minutes
200 - 20 minutes
100 - 25 minutes
500 emails sent

200 emails, every 10 minutes will send 1,200 emails in an hour

200 * 6 = 1,200

You should set the emails to send 82 every 10 minutes, this will send 492 email in an hour.

82 * 6 = 492

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troyd

Oh man, that's exactly right. Don't I feel stupid. Yes, it would exceed the 500/hour.
Thanks. I need to get some sleep I guess.

But one issue still sticks out in my mind. It ran through all of them in just about the 12 minutes you would expect them to at a rate of 1 per second. But why didn't it stop at 200... wait until the 10th minute was up... then start the second batch of 200... and so on?

Since there was never a pause it still feels like it ignored my settings even though my settings were wrong.

TroyD

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Jason ByrnesWebAssist

Let us know if you have the same problem using 82 as the email limit and we will look into what may be causing it.

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troyd

Thanks Jason, I will. But we won't be able to test that until their next mailing in a week or so. I will report back.

TroyD

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