serial code wiped out

what in the world did i do that caused all my serial codes to be wiped out. each time i go to use an extension that was already installed i get prompted to enter my serial code. its driving me nuts.

The license activation is based on the Physical address of the active network card.

If you have both a hardwired and wireless net work connection and switch between which one is used this can happen.

Some VPN Packages create a Virtual Network Adapter each time it is started. Each time the Virtual Network Adapter is created, it will be given a new Physical Address which will cause activation issues.

In some cases, on Mac OS the activation wont stick if there is only one computer user. If you are using MAc, try creating a new computer user, you will only need to login as that user once, then log back in as your regular user, this can sometimes fix issues with activation sticking if it is not caused by networking issues described above.

Serial Not Resetting (Inbox and Spam folder empty)

I need to reset my serial or activation code but nothing has arrived in my inbox or spam folder. How can I reset my serial? I have to keep waiting 24 hours before I can attempt to reset it again. Please help.

Brandon

Clearing your activations will not send anything to your inbox, it will only delete any activations form our system to allow you to activate on another computer.