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Urgent Help - Template editor crashed

Thread began 5/30/2012 10:03 am by craig158722 | Last modified 5/31/2012 4:28 pm by Jason Byrnes | 677 views | 5 replies |

craig158722

Urgent Help - Template editor crashed

Hi,

I have been updating the template design for one of my clients website and the first couple of times I made the changes everything was fine. The last time I did the update and asked it to save the changes the backend system crashed and it has completely lost the edited template I was using. Whenever I click to edit one of the other templates I get the following error:

Warning: fopen(../../themes/temp_editing/css/configurable.css) [function.fopen]: failed to open stream: No such file or directory in /homepages/0/d293045188/htdocs/shop/webassist/plugins/styler/styler.php on line 99

Warning: filesize() [function.filesize]: stat failed for ../../themes/temp_editing/css/configurable.css in /homepages/0/d293045188/htdocs/shop/webassist/plugins/styler/styler.php on line 100

Warning: fread(): supplied argument is not a valid stream resource in /homepages/0/d293045188/htdocs/shop/webassist/plugins/styler/styler.php on line 100

Warning: fclose(): supplied argument is not a valid stream resource in /homepages/0/d293045188/htdocs/shop/webassist/plugins/styler/styler.php on line 101

Warning: simplexml_load_file() [function.simplexml-load-file]: I/O warning : failed to load external entity "../../themes/temp_editing/theme_settings.xml" in /homepages/0/d293045188/htdocs/shop/webassist/plugins/styler/styler.php on line 104

Fatal error: Call to a member function asXML() on a non-object in /homepages/0/d293045188/htdocs/shop/webassist/plugins/styler/styler.php on line 117

Anybody have any ideas of how to fix this quickly?

Many thanks in advance.

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Jason ByrnesWebAssist

delete the themes/temp_editing/ folder from the server.

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craig158722

Have done that and got access to the design admin section again but the template we were using is no longer available. Is there any way to recover this??

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Jason ByrnesWebAssist

did you save the changes as a new design?

only if you saved a new design will it be available.

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craig158722

Saved it as name of previous edited theme which seems to have completely disappeared from the host when I check with FTP.

Don't understand how that could have been deleted.

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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