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Ecart 5 UPS poorly formed xml error

Thread began 5/10/2012 4:48 pm by steve204795 | Last modified 5/17/2012 12:25 pm by Jason Byrnes | 1848 views | 5 replies |

5/10/2012 4:48 pm | #1 steve204795

Ecart 5 UPS poorly formed xml error

I am getting a poorly formed xml error from ups
you can see error here: toydb_for_sale2.php

5/11/2012 6:47 am | #2 Jason ByrnesWebAssist

on he shipping failure page, go to the bindings panel, expand the UPS Shipping binding group and add the full request and full response bindings to the page.

this will help me troubleshoot the problem.

5/11/2012 7:35 am | #3 steve204795

Bindings updated

Hi .. I added the full response and request .. here's the results ...

Rating and Service1.00010FailureHard10001The XML document is not well formed

5/11/2012 10:01 am | #4 Jason ByrnesWebAssist

I think the problem is being caused by the UPS userID and password you are using, those don't look correct to me.

double check that you are using the UserID and Password you received from UPS in your shipping settings.

5/17/2012 7:40 am | #5 steve204795

Verified account data with UPS

Hi Jason .. the user account info is correct and verified by UPS .. what other things should I look for in solving the following error:

Rating and Service1.0001Raterate0603471V5W
ChesterNJ07930US
washingtonNJ07882US1
03021210.010.0IN3.4LBS

Rating and Service1.00010FailureHard10001The XML document is not well formed

Thanks

5/17/2012 12:25 pm | #6 Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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