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File Manager Problem with Chrome

Thread began 4/17/2012 2:08 pm by Surdej Web Solutions | Last modified 7/09/2012 8:50 pm by ed331947 | 2908 views | 15 replies |

Surdej Web Solutions

File Manager Problem with Chrome

I'm having a weird problem with HTML Editor and the file manager with Chrome. All of a sudden, when you click browse server to add a image or file, the File Manager Window opens under my current window but I can't get to it. I can see the window open if I scroll over the Chrome Icon on my taskbar but when I try to click on it I can't access it.

It works fine with Internet Explorer. I have had a client ask me if it was down but they are experiencing the same problem. Anyone have any ideas what could be causing this?

Thank you for any help or ideas.

Jeff

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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ed331947

Originally Said By: jeff324624
  I'm having a weird problem with HTML Editor and the file manager with Chrome. All of a sudden, when you click browse server to add a image or file, the File Manager Window opens under my current window but I can't get to it. I can see the window open if I scroll over the Chrome Icon on my taskbar but when I try to click on it I can't access it.

It works fine with Internet Explorer. I have had a client ask me if it was down but they are experiencing the same problem. Anyone have any ideas what could be causing this?

Thank you for any help or ideas.

Jeff  



I too am having this exact problem. It is Chrome v 18. Any solutions out there? I can see it in my task bar, but either have to Maximize it or open it up as a Tab, then it will work. Very annoying. However, I went to FCKEditor site and their newest version doesn't perform in that manner in Chrome. Perhaps WebAssist simply needs the latest upgrade to FCKEditor?

Please advise.

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Surdej Web Solutions

Jason fixed it for me. Here is what he did:

this issue was corrected by updating the Webassist/ckeditor/ckeditor.js


I changed this line:
s.moveTo(r,q);s.resizeTo(n,o);

to:
if (navigator.userAgent.toLowerCase().indexOf('chrome') == -1) { s.moveTo(r,q);s.resizeTo(n,o);}

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ed331947

I tried that but didn't have that line in my code. Instead, here is what I had to do:

I changed this line:
r.moveTo(r,q);r.resizeTo(n,o);

to:
s.moveTo(r,q);s.resizeTo(n,o);

This works EXCEPT that it opens 2 file manager windows. I've experimented and experimented. Can't get it to just open 1. Jason, I need a little assist please.

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Jason ByrnesWebAssist

the correct change would have been to change this line:

r.moveTo(r,q);r.resizeTo(n,o);




to:

if (navigator.userAgent.toLowerCase().indexOf('chrome') == -1) { r.moveTo(r,q);r.resizeTo(n,o);}




this issue is that you have a different CKEditor version so the code is slightly different.


dont change the variable name, just wrap the if statement around the existing one.

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ed331947

When I do that, it goes back to the old way of opening a window. It hides it in the task bar so you can't see it except as a thumbnail. If I take the following:

{if (navigator.userAgent.toLowerCase().indexOf('chrome ') == -1) { r.moveTo(r,q);r.resizeTo(n,o);}

Change it to:

{if (navigator.userAgent.toLowerCase().indexOf('chrome ') == -1) { s.moveTo(r,q);s.resizeTo(n,o);}

It opens up a blank window AND a window that is useable. At least I can see them at this point. Here is the complete line that I'm using... make sure this is correct:

var r=window.open('',null,o,true);if(!r)return false;try{if (navigator.userAgent.toLowerCase().indexOf('chrome ') == -1) { s.moveTo(r,q);s.resizeTo(n,o);}r.focus();r.location.href=l;}catch(s){r=window.open(l,null,o,true);}return true;}});

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RRod55141879

I just deleted some code:

Before:
try{s.moveTo(r,q);s.resizeTo(n,o);s.focus();s.location.href=m;}

After:
try{s.focus();s.location.href=m;}

So, i just deleted moveTo and resizeTo functions, and everything worked well in all browsers, without opening a blank popup window.

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ed331947

I tried your adjustment and I still get a blank window opening. I am using Chrome 18.0.1025.162. Funny thing is, when I go to the CKEditor site and try their demo, it works just fine. I'm wondering if we have the latest & greatest version?

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Jason ByrnesWebAssist

make sure that you clear the browsers cache, many times a change like this wont be picked up till the cache is cleared.

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