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Serial # resolved, blank screen on complete

Thread began 3/06/2012 12:42 pm by jo271221 | Last modified 3/07/2012 6:51 pm by Jason Byrnes | 860 views | 3 replies |

jo271221

Serial # resolved, blank screen on complete

I had issues with the serial # when installing PowerCMS/ Design Extender, my fault, I first copied the serial # from Power CMS and did not get all the characters deleted before entering the Design Extender serial now. Once I got the serial # entered the install continued on until I got to a blank complete page. Also I noticed I don't seem to have a progress icon and upon starting dreamweaver after installing Design Extender I got the attached errors.

Attached Files
DreamweaverErrorsMarch6_2012.pdf
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Jason ByrnesWebAssist

for the dreamweaver errors, reset the workspace layout. Go to Window -> Workspace layout -> Reset '<your layout name>'

then Delete the Dreamweaver Cache file from the users configuration folder:
common_installation_issues.pdf



I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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jo271221

Resolved with ticket 140080

Resolved with ticket 140080 Thank You

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Jason ByrnesWebAssist

ok, glad to hear it is working

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