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Help with File Manage and HTML Editor

Thread began 1/16/2012 8:47 pm by Surdej Web Solutions | Last modified 1/17/2012 11:24 am by Jason Byrnes | 656 views | 5 replies |

Surdej Web Solutions

Help with File Manage and HTML Editor

I have a strange problem and I'm hoping someone will have the answer. I have search all over the forum with no luck.

I am using the HTML Editor on a site and when I click on the Browse Server button from the Image Properties box, the File Manager window opens but it is blank. No error triggers and nothing else happens. I have tried to reload and file permissions for my upload director our set to 777.

any ideas and any help is greatly appreciated!

Jeff

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Ray BorduinWebAssist

Try changing the permissions of the file manager folder and all the subfolders and files to 755. That sometimes works.

Another thing you might try is to:

in the webassist/kfm/index.php page

find the following line:

<script type="text/javascript" src="j/all.php/can-minify"></script>




and change it to:

<script type="text/javascript" src="j/all.php"></script>



Let me know if either of those solve your issue. If not we'll have to open a support ticket to debug it with you directly.

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Surdej Web Solutions

Help with File Manage and HTML Editor

Hi Ray,

Thanks for the reply. Actually, I did see other posts with that suggestion and tried it. But I had no luck.

Jeff

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Ray BorduinWebAssist

I've opened a support incident so that we can have someone call and look into this with you directly. Please update your incident with a phone number and a good time to call and we'll help you figure out the problem and find a solution.

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Surdej Web Solutions

Help with File Manage and HTML Editor

Thanks Ray. One more question... I went into my account to update the incident and can't find it anywhere. I looked in support history but don't show it there. Am I missing something? Thank you so much for your help!

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Jason ByrnesWebAssist

I have recreated the support incident, it should be there now.

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