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UPS shipping to canada is failing ref CVC

Thread began 1/04/2012 12:54 pm by jo271221 | Last modified 1/06/2012 7:22 am by jo271221 | 1334 views | 5 replies |

jo271221

UPS shipping to canada is failing ref CVC

Here is the message - array(37) { ["CuttingBoards_Items"]=> &string(330) "14|WAECART|6 1/4" round cook set cutting board|WAECART|W-001|WAECART|/uploadEditor/1/CuttingBoardRound.gif|WAECART|0.24375|WAECART|1|WAECART|7.99|WAECART|853313003011|WAECART|Brown|WAECART|5/32"|WAECART|0|WAECART||WAECART||WAECART|0.24375|WAECART|7.99|WAECART|1 6 1/4" round cook set cutting board (14)|WAECART|7.99|WAECART|7.99" ["WAEC_ContinueRedirect"]=> &string(41) "/Cutting_Board_Store/products_results.php" ["eCartCheckoutForm_shipping_country"]=> &string(2) "CA" ["eCartCheckoutForm_shipping_postcode"]=> &string(7) "G1K 3B9" ["eCartCheckoutForm_shipping_state_province"]=> &string(2) "QC" ["eCartCheckoutForm_shipping_city"]=> &string(11) "Balsam Lake" ["eCartCheckoutForm_shipping_street2"]=> &string(0) "" ["eCartCheckoutForm_shipping_street1"]=> &string(25) "1853 West Bone Lake Drive" ["eCartCheckoutForm_shipping_fax"]=> &string(0) "" ["eCartCheckoutForm_shipping_phone"]=> &string(12) "715-857-6282" ["eCartCheckoutForm_shipping_email"]=> &string(30) "jo@performancehorsehotline.com" ["eCartCheckoutForm_shipping_lastname"]=> &string(5) "Jones" ["eCartCheckoutForm_shipping_firstname"]=> &string(2) "Jo" ["eCartCheckoutForm_country"]=> &string(2) "US" ["eCartCheckoutForm_postcode"]=> &string(7) "G1K 3B9" ["eCartCheckoutForm_state_province"]=> &string(2) "QC" ["eCartCheckoutForm_city"]=> &string(11) "Balsam Lake" ["eCartCheckoutForm_street2"]=> &string(0) "" ["eCartCheckoutForm_street1"]=> &string(25) "1853 West Bone Lake Drive" ["eCartCheckoutForm_fax"]=> &string(0) "" ["eCartCheckoutForm_phone"]=> &string(12) "715-857-6282" ["eCartCheckoutForm_email"]=> &string(30) "jo@performancehorsehotline.com" ["eCartCheckoutForm_lastname"]=> &string(5) "Jones" ["eCartCheckoutForm_firstname"]=> &string(2) "Jo" ["eCartCheckoutForm_DetailPO"]=> &string(12) "Test Student" ["eCartCheckoutForm_cvv"]=> &string(0) "" ["eCartCheckoutForm_exp_year"]=> &string(0) "" ["eCartCheckoutForm_exp_month"]=> &string(0) "" ["eCartCheckoutForm_cc_number"]=> &string(0) "" ["eCartCheckoutForm_cc_type"]=> &string(0) "" ["CuttingBoards_UPS_Success"]=> &bool(false) ["CuttingBoards_UPS_ResponseCode"]=> &string(1) "0" ["CuttingBoards_UPS_Quote"]=> &int(0) ["CuttingBoards_UPS_ErrorCode"]=> &string(6) "111210" ["CuttingBoards_UPS_ErrorDescription"]=> &string(68) "The requested service is unavailable between the selected locations." ["CuttingBoards_UPS_FullRequest"]=> &string(1324) "9C7956508FC97928Sunway321abiks2301Rating and Service1.0001Raterate010179954W
CenturiaWI54824US
Balsam LakeQCG1K 3B9CA
0302661IN0.2LBS" ["CuttingBoards_UPS_FullResponse"]=> &string(527) " Rating and Service1.00010FailureHard111210The requested service is unavailable between the selected locations." }

Attached Files
WA_eCart Jan42012.zip
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Jason ByrnesWebAssist

The Shipping service you have selected is Ground Shipping, this is a Domestic only ship[ping service, so is not valid for shipping to canada, try using the Standard shipping service instead.

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jo271221

where do I change from ground to standard

Thank you, where do I change from ground to standard, I read all the code line by line on the confirm and the eCart UPS and tried to find ground, GND, ground_shipping, shipping service.. Also called UPS to see if it was set on their end and they said no. Please advise on which page I will found the ground service type and if possible the correct code for Standard shipping. Thank You.

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Jason ByrnesWebAssist

you cant see the eCart UPS Shipping server behavior in the server behaviors list to edit it because you have added custom code to the ups server behavior code block.

on the confirm page, change:
$Shipping_Parameters["CarrierCode"] = "03";

to:
$Shipping_Parameters["CarrierCode"] = "11";

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jo271221

Thank You!

Thank You that worked perfectly.

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jo271221

had to implement both ground and standard

When I did that the US failed, we resolved in connect meeting by shipping ground(3) for US and standard (11) for Canadian.

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