close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Shipping Information not transferring to PayPal

Thread began 12/20/2011 6:53 am by Dan808 | Last modified 1/16/2012 11:34 am by Ray Borduin | 837 views | 3 replies |

Dan808

Shipping Information not transferring to PayPal

A customer is getting "Can't calculate shipping" messages when trying to checkout. So I put some items in a test cart and when I clicked to checkout at PayPal it did not bring the Shipping Info to PayPal only the billing info. I purposely put in a different shipping address to try to duplicate the customer error. They are trying to ship a gift to another state in which they live. I was able to complete checkout except for the shipping info missing. I was able to change the shipping address once I got to PayPal. Something needs an adjustment. lol.

Thank you WA
Dan

Sign in to reply to this post

Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

Sign in to reply to this post

oxnardjose1372442

similar problem

I have a similar problem. I've checked and paste the IPN number on paypal. When some one goes to the site and enters information on checkout.php they don't get inserted in the database. after purchase the order doesn't show.

Sign in to reply to this post

Ray BorduinWebAssist

I think there have been some updates to IPN causing issues. I've started to see this more lately.

My best suggestion is to move to "Express checkout only" instead of paypal standard. It will be essentially the same process, but won't rely on IPN which seems inconsistent and is difficult to debug.

Express only will still allow users to checkout with credit cards and is a free service. Really the only advantage of paypal standard over express checkout is that the coding for express checkout is more complex, but we've done that part for you.

Please give that a try and let me know if you have questions or issues.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...