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Vanishing Toolbar

Thread began 12/12/2011 1:06 pm by drayschermerhorn146715 | Last modified 6/29/2017 10:41 am by Ray Borduin | 541 views | 12 replies |

drayschermerhorn146715

Vanishing Toolbar

A while ago the support team fixed a problem I had in PowerCMS 2, caused by someone copying into PowerCMS HTML code along with text.

Now, however, when people go into the CMS they get this message:

Toolbar set "Custom" doesn't exist.

In other words, the system is inoperable.

This was probably caused when support added to the toolbar the "copy from Word" icon. Somehow the toolbar has gone missing.

Can someone tell me how to reinstate the toolbar?

Thanks....Duane

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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Blikbrein

Im having the issue with a client - Toolbar set "Custom" doesn't exist.- when trying to edit ? was this ever resolved ?? if so can you please let us know how. Thanks

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Ray BorduinWebAssist

I'd need to reproduce the issue and have FTP access to debug it. Most likely you just have to define a toolbar named "Custom" in your config.js file that has the menu items you want displayed on that page.

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Blikbrein

PM - Thanks Ray

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Ray BorduinWebAssist

I can't seem to connect with the FTP information provided. Do you have IP restrictions set, or is it possible there is a typo?

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Blikbrein

See attached - Thanks

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Ray BorduinWebAssist

I still can't connect. Are you sure that is the correct password? Does the server have IP address restrictions?

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Blikbrein

PM

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Ray BorduinWebAssist

I'm in the US.

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