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PowerStore Paypal Checkout Error

Thread began 8/26/2011 12:03 pm by jamesf21212 | Last modified 8/29/2011 1:06 pm by Ray Borduin | 631 views | 2 replies |

jamesf21212

PowerStore Paypal Checkout Error

Receiving an error upon checkout all of a sudden. No changes made to the site. Reinstalled from base installation and am receiving the same error. Paypal says that they are receiving one of three requests/transmissions from our PowerStore. Not sure where to go with this as it should be turnkey from install.

Using Payments Pro. Credentials are correct.

"Transaction Not Completed
We're sorry

Your transaction could not be completed. Either your credit card information or billing address has problems and cannot be processed

Please return to checkout and try again."

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jamesf21212

Help

How do I get a response? Our store is down and the base install doesn't even communicate to paypal. Please help.

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Ray BorduinWebAssist

I'll open a support ticket so that an engineer can call and try to help directly.

In order to expedite our ability to assist you, please update the incident to iinclude a url where we can reproduce the problem, attach a copy of the page where the issue occurs, include a phone number where we can reach you, and even include ftp information so that we can work on it directly.

The incident will be associated with your account from our main web site and will be only viewable by you and our staff so that you can share private information.

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