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500 Internal server error

Thread began 8/09/2011 5:32 pm by info360637 | Last modified 8/12/2011 10:45 am by Jason Byrnes | 995 views | 6 replies |

info360637

500 Internal server error

Hi - just trying to run the install wizard on the server and all I get is:

500 Internal Server Error
The request was not completed. The server met an unexpected condition.

213.175.204.54/~changein/power_cms/ (port 80)

I've checked all the permissions I can see - any ideas?

thanks
Jim

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Jason ByrnesWebAssist

the 500 server error is a very vague error that literally means "An error occurred" many hosts will display this error and hide the real error message. We need to know what the real error message is.

when you see the error, make not of the page in the address of the address bar.

on that page, you can add the following code at line 1 to turn error reporting on:

php:
<?php

error_reporting
(E_ALL);
ini_set('display_errors','on');
?>



if that does not show the real error, you will need to contact the host to have them look into the error logs.


once we know the real error, we can begin troubleshooting the cause.

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info360637

Internal server error

Hi Jason,

.. yes I'd already done that having searched the forum, but it gives no further info?

best,
Jim

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Jason ByrnesWebAssist

if that does not show the real error, you will need to contact the host to have them look into the error logs.

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info360637

Hi - just doing that now
thanks
Jim

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info360637

Still a problem..

Hi - it was a permissions problem - that's now sorted but there's another problem - the diagnostic page thinks that php safemode is on - but it isn't. The web hosting co have turned it off and shown me the php ini and it's definately off. Any ideas?

thanks
Jim

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Jason ByrnesWebAssist

in the install_cms/diagnostic.php file, the line that checks for safe mode is:

$_SESSION['serverchecklist']['php_notsafemode'] = ini_get('safe_mode') ? false : true;

the ini_get('safe_mode') check must not be returning the correct result. you could edit that to:

$_SESSION['serverchecklist']['php_notsafemode'] = ini_get('safe_mode') ? true : true;


which would force it to true, and bypass the safe mode check.

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