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Activation Firewall Issue

Thread began 7/12/2011 4:46 pm by gekracy428156 | Last modified 7/21/2011 4:24 pm by Ray Borduin | 2709 views | 7 replies |

7/12/2011 4:46 pm | #1 gekracy428156

Activation Firewall Issue

I am having problems with activation. I am reasonably sure that our firewall is preventing the activation. Do you have a manual activation process?

7/13/2011 11:45 am | #2 Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

7/13/2011 5:40 pm | #3 gekracy428156

MAC Addresses

I provided the MAC Address for the PC and a Macintosh. Did you get them?

7/14/2011 10:26 am | #4 Jason ByrnesWebAssist

yes, i did get them and have sent you the license.dat files.

7/21/2011 8:35 am | #5 gekracy428156

Firewall Activation Issue

Why was ticket 129682 closed? I am still unable to activate and now am also unable to post my results from the last suggested fix.

7/21/2011 9:07 am | #6 Ray BorduinWebAssist

I have updated the incident so that you can reply to it and re-open it.

Did this help? Tips are appreciated...

7/21/2011 3:10 pm | #7 gekracy428156

Closed ticket re:activation

I am not able to reply to the original ticket. I did receive the newest license file and tried on my Mac and PC with the same result. I made sure that DW CS4 was closed, deleted the cache file and placed the license file in the CSS Sculptor folder and neither will run, both respond that online activation failed.

7/21/2011 4:24 pm | #8 Ray BorduinWebAssist

I opened a new incident for you.

Your generated license file will only work for the computer that it is generated for, so you shouldn't be trying to use the same license file on two computers. Concentrate on getting one working and then the other.

Did this help? Tips are appreciated...

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