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Thread began 6/17/2011 1:32 am by keith.mears422260 | Last modified 6/20/2011 11:18 am by Jason Byrnes | 1223 views | 5 replies |

keith.mears422260

Blank Page

Hi - Just started using Ecart but falling at the first hurdle and sure I am missing something simple. When I add a button to the cart, upload to the 'test server' I load the page but it is completely blank. I aslo have a message telling stating 'Dynamically - related files could not be resolved because of an internal server error. This happens with static buttons as well.

Can anyone help please

Thanks

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Jason ByrnesWebAssist

a blank page means a php error has occurred, but error reporting is turned off.

add the following code at line 1 of the page to turn error reporting on:

php:
<?php
error_reporting
(E_ALL);
ini_set('display_errors','0');
?>



once we know the error, we can begin troubleshooting the cause.

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keith.mears422260

Blank Page

Thanks for the quick response. Have done as asked and the code highlighted is the connection to the database, however the page works fine with dynamic links until I add a ecart button.

Regards

Keith

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Jason ByrnesWebAssist

I apologize, i had a syntax error in the original code, the correct code should be:

php:
<?php

error_reporting
(E_ALL);
ini_set('display_errors','0');
?>




when you post back, please post the text of the error and a copy of the page.

A description of the error isn't very helpful. I need to know the exact error including line numbers so I can troubleshoot the cause.

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keith.mears422260

Blank Page

This code is still not giving me any error, the only message I get is "Dynamically related files could not be resolved because of an internal server error". Until I add the button though the page loads fine with the dynamic code.

Have attached the file.Manage Attachments
Upload Errors
rings_testNew.php:
Invalid File
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Attachment Key
Filetype Max Filesize Max Width Max Height
bmp 19.5 KB 620 280
doc 19.5 KB - -
gif 19.5 KB 620 280
jpe 19.5 KB 620 280
jpeg 19.5 KB 620 280
jpg 97.7 KB - -
pdf 97.7 KB - -
png 19.5 KB 620 280
psd 19.5 KB - -
txt 19.5 KB - -
zip 293.0 KB - -

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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