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When I click on "+" nothing happens

Thread began 6/11/2011 12:39 pm by StephenMartin | Last modified 6/14/2011 11:48 am by Jason Byrnes | 1254 views | 7 replies |

StephenMartin

When I click on "+" nothing happens

I just uploaded PCMS and when I click on "+" nothing happens.

Does anyone have a clue as to what the problem is? Thanks.

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StephenMartin

Hello. I'd like to get some help with this. I just bought the extenuated license and the first time I use the program it won't let me add pages. If this isn't going to work I'd like my money back.

Thanks so much.

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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StephenMartin

Originally Said By: Jason Byrnes
  I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.  



Thanks, Jason. Someone just called me, but I didn't get to the phone in time and missed it. I hope someone will call me back.

Stephen

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Jason ByrnesWebAssist

Ray should be calling back soon.

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StephenMartin

Originally Said By: Jason Byrnes
  Ray should be calling back soon.  


Thanks, Jason. I haven't heard from him yet, but I'm here. Appreciate your help.

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StephenMartin

This has been resolved. There is a js patch for PCMS2 that says to replace the js file in PCM2, which I did. The problem came about because I was using a Mac and when on replaces a folder in Mac, it will replace all of the files in that folder, not just one. The patch was designed to replace one file for PC.

Even though I probably should've known better, it would have been nice if the documentation stated that one .js file was being replaced instead of stating to replace the js folder.

If it hadn't been for Ray, I would not have figured that out. Thanks Ray! As usual...superb job!

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Jason ByrnesWebAssist

so i can have the instructions updated, can you let me know which specific download it was that caused the issue?

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