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PS4.5 resseting one product serial number

Thread began 4/22/2011 2:16 pm by info385819 | Last modified 4/22/2011 2:19 pm by Jason Byrnes | 1060 views | 1 replies |

4/22/2011 2:16 pm | #1 info385819

PS4.5 resseting one product serial number

Hello,

We have used one PS Serial number for our testing domain store. The store/serial has been uploaded and re installed on several occasions , sometimes on different domains. We are attempting to reload/install the store to a new domain. *( still only one install as it is not on any other domain ) We are getting a message the serial number has been used before. It was but we uninstalled the sites.

We know you can reset the activation but, We went to re set the activation for this particular serial number and the site says we have to reset all our products.

What if you have other serial numbers you don’t want to reset? We have customers with other Serials being used., we only need to reset the activation on this serial number for testing. How do we do that?

Thank you for your help.

4/22/2011 2:19 pm | #2 Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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