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Cart Calculation Problem

Thread began 4/02/2011 1:38 am by donegan | Last modified 5/13/2011 11:31 am by Jason Byrnes | 1256 views | 5 replies |


Cart Calculation Problem

Well we got my PayPal problem fixed today. Thank you Ray.

Now I have a problem with the site not calculating properly in the Cart.

At first the cart would not let customers select different shipping methods.

Then it would only allow them to select the International Shipping method.

Lastly I started receiving the following order emails that the following message was being posted when the customer clicked on :

>>We're sorry

>>Your transaction could not be completed due to a problem occurring while calculating >>shipping.

>>Please return to checkout and try again, or contact us.

This error started after the site had been up for about 2 hours.


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Jason ByrnesWebAssist

can you give some details on how the shipping is configured?

A screen shot showing the shipping settings would e helpful.

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Cart Calculation Problems

OK, here the problem in pictures:

I created two shipping settings, see Image 1.

See Image 2 to see details of one of the Shipping Settings.

In Image 3 I have added items to the cart note the shipping drop down does not appear.

Once I click the submit button (using PayPal Standard) I receive a message that I have a calculation problem and need to return to the cart, see Image 4.

I have also attached a text file of the "Debug Information".


Attached Files
Debug Information.txt
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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:

If anyone else is experiencing this same issue, please append to this thread.

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virtually_available397378Beta Tester

Shipping workflow

Hi Jason,

In this thread it appears they are wanting/expecting shipping options to appear in the shopping cart? whether it appears in the shopping cart or not here is my concern.

I installed PowerStore 4.5 and find that shipping options only appears after the shopping cart checkout. That would be my first concern.

1) why would we not want a shipping options to be visible when viewing the shopping cart? (I understand we have not collected shipping addresses at this point) however, like many other shopping carts on the market. Users want to see shipping costs upfront. Sometimes these are estimated calculation options if the user provides a zip code.

2) After clicking on the cart checkout button PowerStore takes me to a check out screen for billing/shipping. etc. On my screen I also have an options for PayPal and credit card. if I click on PayPal shipping costs are not provided/displayed when the user clicks on their PayPal account for confirmation until after PowerStore takes them back from PayPal into the store. This seems wrong as how are we to collect shipping costs if the user just confirmed total costs in PayPal without shipping costs?

3) if the user clicks on the credit card option we now have shipping appearing before submitting costs to the credit card. This options is reversed/different then the PayPal options when displaying shipping costs. (PayPal options/credit card shipping options are different)

4) I don't want to have to figure this out/customize PowerStore as per shipping and it seems when I use Amazon, newegg, tigerdirect, etc.. all of these stores estimate shipping right up front for the users.

5) one last note, it seems this checkout process could be more consolidated without a lot of user clicks and taking up so much real-estate on the screen.

I didn't see any thread addressing this issue please forgive me if there is one. If not already solved. I would encourage shipping estimates to be "vanilla" part of PowerStores cart experience. it would be a good thing. Please provide shipping to be included when I click on PayPal confirmations "vanilla" unless my version of PowerStore in the only one having problems. since I would be surprised this would not be a concern to others.

Please let me know if there is a solution...............

sorry for the length of this log

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Jason ByrnesWebAssist

Shipping in power store cannot be figured until the user has gone through the checkout page to set the shipping address.

There is not a way to change this behavior.

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