close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues


UE 3-4 Upgrade Issues - "Email Body" page location - Duplicate Form Results in email

Thread began 4/01/2011 4:55 pm by jeremyandrebecca67370 | Last modified 4/20/2011 10:04 pm by jeremyandrebecca67370 | 1351 views | 3 replies |


UE 3-4 Upgrade Issues - "Email Body" page location - Duplicate Form Results in email

We recently started using Universal Email 4 to edit forms created with version 3. We're experiencing a few issues with this and need some assistance.

1. The PHP page which creates the "Email Body" is being saved in a new location in a "webassist" folder instead of the old "WA_Universal_Email" folder (thus not replacing the original file). This would be fine, however, neither the page with the form on it nor any other files are being updated with the new location. So, by default they continue referencing the old "Email Body" PHP page.

For now, we're just manually moving the newly created "Email Body" file to replace the old one every time we make a change. Is there a way to tell Universal Email where to save the "Email Body" page, so we can direct it to the old location instead of the new? Or, is there a way to just fix the behavior so that an update made to the "Email Body" page properly updates all necessary files accordingly?

2. The email sent from our form (the one newly updated with Universal Email 4) is now displaying the entire form-submitted content (from the "Email Body" page) TWICE... separated by CSS style code. So, the email our client receives looks essentially like this:

HTML form results
CSS style code
HTML form results (duplicate)

I've uploaded the preview generated from Universal Email 4, which also displays the problem. WAUE_HTML.htm

I've been digging around through the code, but cannot find any reason why this is happening. Hopefully someone may have some ideas.

Thanks, in advance, for the assistance!


Sign in to reply to this post

Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:

If anyone else is experiencing this same issue, please append to this thread.

Sign in to reply to this post


"Email Body" page location

I am also experiencing the same issue #1 as Jeremy. The new page created by UE4 is saved a new folder(webassist/email) but the old file created by UE3 is still used. I have not yet moved the new file to the old WA_Universal_Email folder as Jeremy has done.
I am not experiencing issue #2.

Sign in to reply to this post


Hi Lowell!

For me, the solution was to manually change the "email body" page location as it appeared on the php page with my form. This location was being referenced in the PHP script at the very top of that form page. On my Universal Email 4 updated page, the line referencing the "email body" page location said "include("../WA_Universal_Email/WAUE_donate-securities_1.php");" (This was at about line 60 of the Webassist script which starts at the top of the page.)

All that needed to be done was to update that with the new location. For me, that was: include("../webassist/email/WAUE_donate_1.php");

I'm not sure if a later UE update will fix this or not; but for now, that's the work-around that solved my problem. Hopefully it helps you.

All the best!


Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question





Ease of use


security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...