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Shipping "Not Available"

Thread began 1/07/2011 4:19 pm by SaladoGuy | Last modified 8/11/2011 2:15 pm by Jason Byrnes | 3577 views | 11 replies |

1/07/2011 4:19 pm | #1 SaladoGuyBeta Tester

Shipping "Not Available"

When I checkout with PayPal, I login to my PayPal account, confirm that my shipping info is correct, then I get redirected back to my site but...

I'm getting this error:

Shipping Quote Failed
We're sorry
The requested service is unavailable between the selected locations.

I've searched all of the forums, and unless I'm blind I can't find anybody else with this issue.
The ship from address is actually the same as my address for PayPal, so I setup another address (for another state) but I get the same error.

1/07/2011 4:21 pm | #2 SaladoGuyBeta Tester

I did want to mention that everything works fine, when I checkout through AuthNet with the same cart, same shipping address, etc...

1/10/2011 7:46 am | #3 Jason ByrnesWebAssist

It sounds like the get payer profile behavior is not returning the shipping address.

Add a var dump of the session on the failure page:

php:

<pre>

<?php var_dump($_SESSION);

?>

</pre>

then view source of the page and copy the code, this will give us all of the info sent to the shipping provider and paypal.

This may contain sensitive information that should be removed before posting here.

1/10/2011 11:57 am | #4 SaladoGuyBeta Tester

I tried to get rid of my sensitive info, let me know if I got rid of too much...

array(29) { 
["eCart1_UPS_Success"]=> bool(false) 
["eCart1_UPS_ResponseCode"]=> string(1) "0" 
["eCart1_UPS_Quote"]=> int(0) 
["eCart1_UPS_ErrorCode"]=> string(6) "110546" 
["eCart1_UPS_ErrorDescription"]=> string(65) "S is not a valid unit of measurement for weight for this shipment" 
["eCart1_UPS_FullRequest"]=> string(1185) "XXXXXXRating and Service1.0001Raterate01XXXXXX WacoTX76705US 03024144IN10.0S" 
["eCart1_UPS_FullResponse"]=> string(524) " Rating and Service1.00010FailureHard110546S is not a valid unit of measurement for weight for this shipment" 
["eCart1_Items"]=> string(302) "12|WAECART|Hitchhiker-Twisted AshStick|WAECART||WAECART||WAECART|10|WAECART|1|WAECART|0|WAECART||WAECART||WAECART|859|WAECART|41|WAECART|2|WAECART|hh|WAECART|43|WAECART||WAECART||WAECART||WAECART|0|WAECART|0|WAECART|0|WAECART|0|WAECART|0|WAECART|10|WAECART|43|WAECART|1 Hitchhiker-Twisted AshStick (12)" 
["WAEC_ContinueRedirect"]=> string(68) "/brazos/sticks/proddetail.php?3=hitchhiker-twisted-ash-walking-stick" 
["eCart_PPECO_System"]=> string(2) "US" ["PayPal_ECO_Token"]=> string(20) "XXXXXX" 
["ECO_Auth_Request"]=> string(1161) "XXXXXX" 
["ECO_Auth_Result"]=> string(1847) "XXXXXX" 
["PayPal_ECO_PayerID"]=> string(0) "" 
["ECO_Get_Request"]=> string(851) "XXXXXX" 
["ECO_Get_Result"]=> string(3074) "XXXXXX PayPalNone " 
["eCartCheckoutForm_shipping_phone"]=> string(0) "" 
["eCartCheckoutForm_shipping_country"]=> string(0) "" 
["eCartCheckoutForm_shipping_postcode"]=> string(0) "" 
["eCartCheckoutForm_shipping_state_province"]=> string(0) "" 
["eCartCheckoutForm_shipping_city"]=> string(0) "" 
["eCartCheckoutForm_shipping_street2"]=> string(0) "" 
["eCartCheckoutForm_shipping_street1"]=> string(0) "" 
["eCartCheckoutForm_shipping_lastname"]=> string(0) "" 
["eCartCheckoutForm_country"]=> string(0) "" 
["eCartCheckoutForm_lastname"]=> string(0) "" 
["eCartCheckoutForm_firstname"]=> string(0) "" 
["eCartCheckoutForm_email"]=> string(0) "" 
["eCartCheckoutForm_phone"]=> string(0) "" }

1/10/2011 12:01 pm | #5 Jason ByrnesWebAssist

in the UPS Rate lookup server behavior on the pp_confirm page, what is the Weight unit of measure set to?

1/10/2011 12:07 pm | #6 SaladoGuyBeta Tester

This is the line from pp_confirm.php

php:

$Shipping_PackageArray[$Shipping_PackageIndex]["WeightUnits"] = "".strtoupper($eCart1->WeightUnits)."S"  ."";

On the confirm.php I changed it to this:

php:

$Shipping_PackageArray[$Shipping_PackageIndex]["WeightUnits"] = "LBS";

I guess I should do the same on pp_confirm.php?

1/10/2011 12:14 pm | #7 SaladoGuyBeta Tester

I went ahead and did that, it cleared up the "S isn't valid" error, but here's what I'm getting now. From the VarDump

array(29) {
  ["eCart1_UPS_Success"]=>
  bool(false)
  ["eCart1_UPS_ResponseCode"]=>
  string(1) "0"
  ["eCart1_UPS_Quote"]=>
  int(0)
  ["eCart1_UPS_ErrorCode"]=>
  string(6) "111210"
  ["eCart1_UPS_ErrorDescription"]=>
  string(68) "The requested service is unavailable between the selected locations."
  ["eCart1_UPS_FullRequest"]=>
  string(1187) "XXXXXXXXXXXX Rating and Service1.0001Raterate01 XXXXXXXXXXXX
WacoTX76705US

03024144IN10.0LBS"
  ["eCart1_UPS_FullResponse"]=>
  string(527) "
Rating and Service1.00010FailureHard111210The requested service is unavailable between the selected locations."
  ["eCart1_Items"]=>
  string(302) "12|WAECART|Hitchhiker-Twisted AshStick|WAECART||WAECART||WAECART|10|WAECART|1|WAECART|0|WAECART||WAECART||WAECART|859|WAECART|41|WAECART|2|WAECART|hh|WAECART|43|WAECART||WAECART||WAECART||WAECART|0|WAECART|0|WAECART|0|WAECART|0|WAECART|0|WAECART|10|WAECART|43|WAECART|1 Hitchhiker-Twisted AshStick (12)"
  ["WAEC_ContinueRedirect"]=>
  string(68) "/brazos/sticks/proddetail.php?3=hitchhiker-twisted-ash-walking-stick"
  ["eCart_PPECO_System"]=>
  string(2) "US"
  ["PayPal_ECO_Token"]=>
  string(20) "XXXXXXXXXXXX"
  ["ECO_Auth_Request"]=>
  string(1161) "XXXXXXXXXXXX http://localhost/brazos/sticks/pp_confirm.phphttp://localhost/brazos/sticks/pp_cancel.phpAuthorization46.90"
  ["ECO_Auth_Result"]=>
  string(1847) "XXXXXXXXXXXX"
  ["PayPal_ECO_PayerID"]=>
  string(0) ""
  ["ECO_Get_Request"]=>
  string(851) "XXXXXXXXXXXX"
  ["ECO_Get_Result"]=>
  string(3074) "XXXXXXXXXXXX PayPalNone
"
  ["eCartCheckoutForm_shipping_phone"]=>
  string(0) ""
  ["eCartCheckoutForm_shipping_country"]=>
  string(0) ""
  ["eCartCheckoutForm_shipping_postcode"]=>
  string(0) ""
  ["eCartCheckoutForm_shipping_state_province"]=>
  string(0) ""
  ["eCartCheckoutForm_shipping_city"]=>
  string(0) ""
  ["eCartCheckoutForm_shipping_street2"]=>
  string(0) ""
  ["eCartCheckoutForm_shipping_street1"]=>
  string(0) ""
  ["eCartCheckoutForm_shipping_lastname"]=>
  string(0) ""
  ["eCartCheckoutForm_country"]=>
  string(0) ""
  ["eCartCheckoutForm_lastname"]=>
  string(0) ""
  ["eCartCheckoutForm_firstname"]=>
  string(0) ""
  ["eCartCheckoutForm_email"]=>
  string(0) ""
  ["eCartCheckoutForm_phone"]=>
  string(0) ""
}

1/10/2011 12:18 pm | #8 Jason ByrnesWebAssist

is there an error reported in the ECO_Get_Request?

it looks like the payer profile is not being returned from paypal.

1/10/2011 12:21 pm | #9 SaladoGuyBeta Tester

The end of ECO_Get_Result says this: Successunverified.
Is that what you're talking about?

1/12/2011 12:04 pm | #10 Jason ByrnesWebAssist

I need to see the entire request and response without anything left out. I am starting a ticket so you can send the entire request and response privately.

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