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Hosting Company Upgraded Servers Now Email Wont Send

Thread began 8/24/2010 9:16 pm by jgroh96793 | Last modified 8/25/2010 12:36 pm by Jason Byrnes | 462 views | 1 replies |

jgroh96793

Hosting Company Upgraded Servers Now Email Wont Send

Hi,

I developed a product ordering application for a client of mine and everything was working fine but, the hosting company upgraded to a new server and now Universal Email wont send anymore. This is also affecting a couple of other sites with this host as well. I talked to the hosting co and they have no idea why its not working so there is no help there. Does anyone have any idea how or why this would be happening after a server upgrade? Nothing has changed otherwise.

Thanks
John

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Jason ByrnesWebAssist

It could be a number of things that have changed configuration wise in the SMTP server as a result of the upgrade.

as much as I hate to say it because the host has already told you they cant help, they are the ones to be talking to.

a look in the SMTP servers error logs should be able to give some indication of why the email is not being sent.

The server may be refusing to relay the message because of the from address, or the from display name. It may not like the to address. It's impossible to say without looking at the error logs though.

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