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USPS Shipping Problems

Thread began 8/11/2010 7:33 pm by randerson352320 | Last modified 8/16/2010 11:45 am by Eric Mittman | 550 views | 5 replies |

randerson352320

USPS Shipping Problems

I am having the same issue with shipping. Hope it is okay that I chimed in here.

I have the same confirm pages as what came with PS3...

The live site is www.blindtigercreek.com This has me stumped as everything seems to be in order but when it gets to the confirm page it isn't adding in shipping. I am not in test mode and we are in live mode with USPS.

Any help is appreciated.

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Eric Mittman

I made a new thread for this post as to not confuse it with the previous post since there was no info there about the update that got it working. I have done some testing of the USPS shipping that is provided in PowerStore and I can confirm that you should see a shipping charge on the confirm page if you have done the following:

You have filled out the settings for the shipping in the admin section of your PowerStore.

The items that you are working with have a weight specified for them.

The shipping enabled checkbox is checked in the admin.

Check all of these settings and let us know if you have any trouble with them. If the issue persists please let us know so that we can look into this further with you.

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randerson352320

Checked

I have checked all of these issues. The weight of the item in the screenshot is 0.75 lbs.

Thank you!

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randerson352320

Sooner than later

If possible can I get this taken care of (looked at) today? I am not sure the process of paying for support or if this would fall into that category. This is not the first issue we have had (Paypal now shipping) and they are getting irritated. Not your fault but just wondering if we can bump it up in any way...

Thanks!

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Eric Mittman

I have opened a ticket for you on this issue. To update the ticket login and visit your support history.

supporthistory.php

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Eric Mittman

I was able to look this over in the ticket and it seems that the value used for the server was incorrect. I updated it to work with the correct production server and then tested and it seemed to be working ok. The value that I updated the server to be is the default value when you use the USPS shipping choice:

shippingapi.dll

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