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Installation Wizard Step 1- Diagnostics -Having an Issue

Thread began 8/08/2010 6:50 pm by kelly.lucas.3335626 | Last modified 8/09/2010 1:39 pm by kelly.lucas.3335626 | 514 views | 4 replies |

kelly.lucas.3335626

Installation Wizard Step 1- Diagnostics -Having an Issue

The Problem: When I go to the Installation Wizard, I can't get past step 1- Server Diagnostics.

The Error is with File Permissions. I get this error: "Files and directories cannot be created. Verify the powerstore directory has write permissions on your server."

However, when I log into my client's cpanel, and go into File Manager and check the directory I uploaded the files to, the Permissions for "user" are set to read, write, and execute.

What do I need to do to get past this? I did upload the 2 fixes that were mentioned. (I did not upload the Fix for errors from changing the store name.) Am I looking at the wrong thing in cpanel? If so, redirect me as needed.

Basically, What do I need to do to fix this?

Thanks for your time.
Kelly

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Jason ByrnesWebAssist

Your cpanel should show 3 different users, each of the three users should have read and write Permissions:

Owner: Read, Write, Execute
User: Read, Write
Everyone: Read, Write

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kelly.lucas.3335626

cpanel

It shows User, Group, World

Should i set all 3 anyway??

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Jason ByrnesWebAssist

Yes, all three need to have read an write access.

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kelly.lucas.3335626

Did not work

I set all 3 to write and it did not work. I still get the same error. What else can I do?

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