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Item Price Crossed out Checkout behavior

Thread began 8/03/2010 6:31 pm by carlene | Last modified 8/05/2010 12:41 pm by Eric Mittman | 575 views | 3 replies |

carleneBeta Tester

Item Price Crossed out Checkout behavior

Hi there,

I've working on modifying my store and in testing it I've noticed some strange behavior in the functionality. I'm hoping I haven't messed anything important up. Here's what happened.

I placed some items in my cart without logging in first. In the cart these items show up with their price in red and crossed out and then in the cart it says $0 as the price.

My store is in test mode and there is no payment gateway attached.

What could be the problem here?

Thanks!

Carlene

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Eric Mittman

It sounds like you may have been configuring some coupons for your store. That is what the crossed out price indicates. You should login to the admin section and check on the coupons that you have active. You should be able to deactivate or modify the coupon that is causing this.

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carleneBeta Tester

Hi Eric,
Thanks for replying. I actually don't have any coupons for this store nor have I ever set any up. Is there anything else that could be causing this behavior?

Thanks!

Carlene

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Eric Mittman

The line should only appear if there is a discount applied to the item, this should only occur if there are coupons that are setup that affect the item in question. I have opened a ticket for you on this issue so that it can be looked into further. To update or check the status of the ticket login and visit your support history.

supporthistory.php

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