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REGISTRATION/USERS required or optional

Thread began 7/01/2010 9:34 pm by alizamp405574 | Last modified 7/14/2010 6:38 pm by Eric Mittman | 1135 views | 8 replies |

alizamp405574

REGISTRATION/USERS required or optional

I would like to know if not having registered users/customers might be the cause of the problems we are having . We are not using login/registrations for our customers and I see 'user id' being referenced to in the cart as well as in the database tables. I could not get Universal email to work even though it is installed as an extension, it doesnt gives the option while configuring checkout.

I have been working with setting up our cart to save data in our database, but it is not working properly.

Followed every instruction is gsg , for ecart5 , data assist, sql, etc...the Database is set up from the preset default, connections work apparently as the different pages work fine
(almost).

Until the database collection tags were not inserted I was able to go all the way to make payment at authorize net, but now the customer information (name address,shiiping city ) is not even being passed on . The amount of the purchase is ok, taxes included ,UPS fine... it reaches authorize net fine.

ANy suggestions will be much appreciated !!

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Eric Mittman

I would like to help you get these issues worked out but it would be best to concentrate on a single part of this at a time.

Currently when you are going through your checkout are you able to get to the confirm page and see all of the values there? If not what values are you seeing? If there is a problem showing these values please post back with your checkout and confirm pages in a zip archive minus any sensitive details.

If this is not the problem and you can see the confirm page with all of the details what happens when you try to confirm the order?

Weather or not you store any of the user information should not have an effect on how the checkout performs.

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alizamp405574

I dont see the customer's information in the confirm purchase page, those boxes are left blank

I have in fact been able to purchase the item without a problem.

Before I included the conection tags the customer's information was passed to Authorize net , (shipping addr, etc etc )

Now it goes to Authorize Net without the customer's information but the dollar amount including shipping and applicable taxes are configured correctly.

the db tags for order and orders details are in the confirm page (following instructions give in this forum).

Database is not collecting orders and orders details- I created the tables from the 'preset default' .

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Eric Mittman

Please post back with your checkout and confirm pages in a zip archive minus any sensitive details.

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alizamp405574

files for Eric

This post has been deleted.

Eric Mittman

Rite now it looks like your checkout page is posting directly to your confirm page. On the confirm page you have the store order details and store order summary server behaviors as well a UPS shipping quote.

All of this looks to be configured correctly. The only issue that I can see that would be related to the user information that you see on the confirm page is that you are setting the values in the form to the posted elements. At the top of the page the values are being stored in session variables based on the posted values from the checkout page. You should try updating the form to use the session variables for the values rather than the posted elements. For example you should update the first name like this:

from this:

php:
<input type="hidden" name="x_first_name" id="x_first_name" value="<?php echo((isset($_POST["firstname"]))?$_POST["firstname"]:""?>" />



to this:

php:
<input type="hidden" name="x_first_name" id="x_first_name" value="<?php echo((isset($_SESSION["eCartCheckoutForm_firstname"]))?$_SESSION["eCartCheckoutForm_firstname"]:""?>" />



The session variables are all set at the top of the page, you will need to update each of the form elements to use session variable value rather than the posted value. Please give this a try and let us know what the result is.

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alizamp405574

Eric, thanks for your reply , is that going to solve the problem we have with database collection of the information?

*** I dont' select Post over Session, ecart creates /generates all of that automatically.

All the customer information was passed on to Authorize Net from the checkout/confirm page all the way to the end without a problem.
Just that ever since the database connection and tags we added is when the problems began.

The tags you suggest to change from Post to Session are Authorize Net's.

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Eric Mittman

The values that you are updating on the confirm page are in the checkout form. These posted values are also used in the store order summary server behavior as well as the store order details. This should resolve the problem of these values being cleared out anywhere along the way, if you use the session variables it should not matter if the posted information is present when you are confirming the order. If you still have any problems with the store order summary or store order detail server behaviors on the confirm page after doing this please let us know so we can look into things further with you.

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alizamp405574

Solved . I just went back to the confirm page , removed the connection, started over , trigger was placed, etc.. it worked, data is being stored.

thanks

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Eric Mittman

Glad to hear that, unless the connection file that was being used before was referencing a different db I'm not sure why this would fix things. If you are getting a positive result then that is always a good thing.

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