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Activation Doesn't Hold

Thread began 5/26/2010 3:52 pm by esms | Last modified 5/27/2010 10:43 am by Eric Mittman | 920 views | 1 replies |

esmsBeta Tester

Activation Doesn't Hold

Hello - I've always had the same problem in that WA extensions 'don't remember' that they have been activated on my laptop PC. They run fine when I'm connected to the internet, but when not connected I'm asked to enter the serial number every time and remain connected to the internet. Obviously, I would like ot be able to run WA extensions away from a net connection if possible.

See screenshot.

I've just done a complete reinstall of the OS XP Pro. The problem persists.

I noticed someone else having the same problem in another thread.

Is this an issue that can be fixed?

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Eric Mittman

If the adapter you are using changes it's MAC or Physical address then you will be prompted to activate again. If when you are offline there is one physical address versus another when you are online then we might be able to generate a license file for you to use while offline.

I have opened a ticket for you on this issue, to update the ticket login and visit your support history.

supporthistory.php

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