SagePay checkout_failure

5/17/2010 5:28 am | #1 nicolelagden329266

Hi

I have a support ticket open about an INVALID error which causes the transaction to fail and I have replied to the last message in it and have not yet had a response, is it still being checked?

Thanks

5/17/2010 12:38 pm | #2 Eric Mittman

Unless you have closed the ticket it should still be in progress. Just make sure that the ticket is updated with the most recent info and the engineer working on it with you will respond when they have a chance.

5/19/2010 1:41 am | #3 nicolelagden329266

Thanks, yes it is definitely open and updated and I understand you all must be very busy, although could you give me an idea of how long it will take someone to look in to this? I'm well over my deadline and nothing seems to be going smoothly - although I also acknowledge this might also be because of my limited experience.
Thanks again

5/19/2010 11:50 am | #4 Eric Mittman

I have reached out to the engineer working on your ticket about this. There should be a response sometime soon on this, if not I can try to get it moving further for you just let me know.

Email me with all replies to this thread

Title:

Public Message: (viewable by anyone reading this thread)
(do not cut and paste code into this field unless necessary, attach copies of your pages so they can be opened in Dreamweaver for debugging)

Quote message in reply?

Private Message: (viewable only by you, the person you are replying to, and WebAssist employees)
(only put truly private information in this area such as ftp details and phone numbers. Keep as much of your post public as possible)

These attachments are private (viewable only by you, the person you are replying to, and WebAssist employees)

Manage Attachments

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

SagePay checkout_failure

5/17/2010 5:28 am | #1 nicolelagden329266