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Menu does not produce2

Thread began 4/30/2010 10:56 am by info198387 | Last modified 5/03/2010 6:54 pm by Eric Mittman | 845 views | 4 replies |

info198387

Menu does not produce2

Hi Support,

I have the same question/problem as this thread...
showthread.php?t=12122
and have tried all methods from other threads that have had the same problem without success. I have just installed the extension (in cs3 windows7) The insert menu wizard comes up...I hit OK and the graph thingy on the site tools palette just hangs while supposedly initializing.

I have deleted the WinFileCache.dat file ...docked the Site Tools pallet...reinstalled the extension but nothing helps.

Any solution to this problem will be truly grateful.

Regards
Jeremy

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Eric Mittman

There is one more thing you can try, deleting or renaming the configuration folder. If you do this you will need to uninstall the remaining extensions and install them again. Here are steps for this, let us know if the issue persists and I will get a ticket opened for you.

showpost.php?p=12293&postcount=2

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info198387

Hi Eric,

Thanks for getting back to me.

Yes i did try renaiming the configeration file first (forgot to mention) as I noticed the link showthread.php?t=12122 floating around....but still no joy I am afraid.

Regards
Jeremy

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info198387

Still waiting for solution??

Hi Support,

Had this extension for 5 days days now...money taken for it but nobody has replied to my last answer and for that reason I still cannot use it.

Can someone at support please get back to me on this one.

Many thanks
Jeremy

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Eric Mittman

Sorry for the delay in response, we are only here Monday through Friday so this is the first that I have seen the response. I have opened a ticket for you on this issue so that it can be looked into further. To check the status of your ticket or update it login and visit your support history.

supporthistory.php

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