close ad
WARNING: Do Not Install the DREAMWEAVER CC 2017 or 2018 Update »
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

data not received upon submission

Thread began 4/21/2010 12:53 pm by najrellim260903 | Last modified 4/22/2010 12:49 pm by najrellim260903 | 1074 views | 2 replies |

najrellim260903

data not received upon submission

Hi, I am using the Contact Form Submission Pack to create a Case Submission Form on a client's web site. I have loaded the form as an iFrame into a static HTML page. All of the data checks work, the form is styled appropriately and a "thank-you" context is displayed upon clicking the submit button. The only problem is that the submitted data does not reach the recipient email address. Note that the ISP is StartLogic using Linux/Apache server. I wonder if it could be a mail server issue?
Here is the URL to the Contact page (contact.php)

Sign in to reply to this post

Jason ByrnesWebAssist

If it is forwarding to the thank you page, then the email is being passed of to the SMTP server.

the SMTP server is refusing to relay the email for some reason, you contact the host to see if they can look into the SMTP server error logs to see why the email is not being relayed.

Sign in to reply to this post

najrellim260903

Thanks Jason

I will contact them and see if they can check the smtp logs for me.

Thanks again!

najrellim (janmiller)

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...