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Private Ticket needed from Technical Support

Thread began 4/15/2010 9:47 pm by markymark44 | Last modified 4/20/2010 5:57 pm by markymark44 | 1234 views | 9 replies |

markymark44

Private Ticket needed from Technical Support

I am in serious trouble with my client now - I posted yesterday, last night, and today with
no answer to my problem and my client is up my rear and screaming bloody murder. I have another build of PowerStore 3 that is functioning perfectly so I know my way around the program and know I set it up correctly because when I set up the payflow gateway with Authorize.net everything worked and did actual transactions. Two weeks later after loading more product in no sales will go through. I requested new authorization codes from Authorize.Net and plugged them in, nothing. I added a NEW product and voila! it worked.
I tried an older product and it wouldn't go through....I went back AGAIN and added another
new product...WOULDN'T WORK...so what now? I need help asap or I am going to lose this client, a whole lot of money and a ridiculous amount of time loading product if this can't get straightened out. Please help me as soon as you can - the site in question is index.php

Mark S. Bennett
mark@markbennettdesign.com

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markymark44

PROBLEM FIGURED OUT - What a pain....

After perusing the support forums for the last 8 hours I stumbled across one particular instance of Authorize.Net not supporting a ' apostrophe in the product name. I changed several product names to change this and lo and behold it worked..but also having to entirely rewrite the cart, short and long term descriptions. I have about 12-15 hours of programming now to do completely over because of the number of products and all the specific conditional changes for each..peachy...

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Jason ByrnesWebAssist

Glad to hear you have found the cause of the problem.

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markymark44

Still problems - checkout page error code

Transaction Not Completed The full request was: x_login=6453nTqsLrt&x_tran_key=8t5BL2B5xwz84Tv4&x_version=3.1&x_invoice_num=lt26jg5ja90hk5qcsg2vtf9dg7&x_test_request=0&x_method=CC&x_type=AUTH_CAPTURE&x_relay_response=FALSE&x_delim_data=TRUE&x_delim_char=::&x_customer_ip=76.110.205.38&x_amount=17.68&x_description=1 Buck N Cute Changing Pad (182)&x_line_item=182<|>Buck N Cute Changing Pad<|>
Buck N Cute Changing Pad NCP1

<|>1<|>12<|>YES&x_card_num=&x_email_customer=TRUE&x_tax=0.78&x_tax_exempt=FALSE&x_freight=4.9&x_first_name=Mark&x_last_name=Bennett&x_address=127 Fox Meadow Run&x_city=Jupiter&x_state=FL&x_zip=33458&x_phone=561-575-6798&x_fax=&x_email=mark@markbennettdesign.com&x_country=US&x_ship_to_first_name=Mark&x_ship_to_last_name=Bennett&x_ship_to_address=127 Fox Meadow Run&x_ship_to_city=Jupiter&x_ship_to_state=FL&x_ship_to_zip=33458&x_ship_to_country=US&x_ship_to_phone=561-575-6798&x_ship_to_fax=&x_recurring_billing=NO


The full response was: 3::1::270::Line item 1 is invalid.::::P::0::lt26jg5ja90hk5qcsg2v::1 Buck N Cute Changing Pad (182)::17.68::CC::auth_capture::::Mark::Bennett::::127 Fox Meadow Run::Jupiter::FL::33458::US::561-575-6798::::mark@markbennettdesign.com::Mark::Bennett::::127 Fox Meadow Run::Jupiter::FL::33458::US::0.7800::::4.9000::FALSE::::76A361D9CE261B94992359ECCD21717E::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::561-575-6798::
We're sorry
Your transaction could not be completed. Either your credit card information or billing address has problems and cannot be processed

Please return to checkout and try again.

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Jason ByrnesWebAssist

so the error being returned is:
:Line item 1 is invalid.:


line item 1 in the request is:
x_line_item=182<|>Buck N Cute Changing Pad<|>
Buck N Cute Changing Pad NCP1

<|>1<|>12<|>YES&

it looks like the problem is in the description being passed.

Check the description for this item for special characters or html coding.

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markymark44

I erased the description and wrote new simple descriptions on each item..removed all punctuation as well...what the heck else do I have to do!!?

It shouldn't be this difficult, it's ridiculous and makes me not want to use this shopping cart anymore... I have it set up with paypal on another account and it works perfectly so is this a coding problem on WebAssist's end because it is not set up for Authorize.net correctly? My customer already has an account and is locked in for a year with them and me trying to persuade him to change to Paypal doesn't seem right - your sales team states that it works with Authorize. So what would you suggest?

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
login.php

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markymark44

Ready when you are...

Jason, I'm on the East Coast so I am 3 hours ahead...
You can call me anytime at <phone removed>

thanks for the response..

M

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Jason ByrnesWebAssist

We resolved this in a connect meeting, the problem was caused by the following in the html entity for a space:
& #160;

in the cart description.

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markymark44

Jason B and the WebAssist Support Team Rocks!

Jason B called me today and handled my dillemna quickly and efficiently and saved me mucho time and stress - a HUGE thanks to him and all at WebAssist for taking care of it and getting me back on track!

Mark Bennett (markymark44)

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