close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues


background is converted to black

Thread began 4/12/2010 3:13 pm by manderson279060 | Last modified 4/12/2010 5:32 pm by Jimmy Wu | 456 views | 1 replies |


background is converted to black

When a user uploads an image with a transparent background, this image has a black background on the server.

Please send me the link to the fix for "background is converted to black" regarding Digital File Pro 2 software issue. I have Universal Email 4 (which replaced Digital File Pro 2) and can't find any link in the download center for the bug fix.

This is a Known issue.. it's not in my Universal Email 4.0 download center.

"We offer a file fix for this bug in the Download Center" says Anna R.

Sign in to reply to this post

Jimmy Wu

I have opened up a backend ticket to look into this issue further. It appears that some of the code was changed regarding the fix and there is additional changes that need to be made. To check your backend ticket, log in to your account at and check your support history.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question





Ease of use


security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...