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Error message from PayPal that delivery address is not correct

Thread began 4/11/2010 5:18 am by matt374640 | Last modified 4/13/2010 2:56 pm by Eric Mittman | 692 views | 4 replies |

matt374640

Error message from PayPal that delivery address is not correct

During my tests I was trying to go through the payment process. Everything worked fine until I tried to do the payment with PayPal. There PayPal told me that the delivery address is not correct and that therefore they can not continue the payment process.

I saw before that with same address for billing and delivery the country was not filled in and also when I chose the country it would show me CH and not Switzerland. Because the language is German only Germany, Austria and Switzerland can be chosen as country. I have commented the remaining countries and I have also commented the States, because they are only relevant for the US and are an unnecessary item for a German store...

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Eric Mittman

Do you get this same error no matter what address is used, or is it only occurring when a particular value is used? If you are getting it regardless of the address used it would indicate that the checkout is not passing along a value somewhere. If it is only particular addresses that are giving you this error then there is probably something specific about that address that needs to be checked.

Please post back with some additional details about this so that we can determine where the problem is.

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matt374640

It was an error in the code

In the meantime I have solved the problem. I checked the code and found it strange that the country did not have a delivery_ in front like all the other variables, which are then passed to PayPal. I assume this was an error in the code. As soon as I have fixed it and placed for this a delivery_ in front of the country it worked.

But still the selection of the countries does not get populated from the billing address. Are there any solutions??

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matt374640

Until now I have receive for all my problems a prompt answer and I could resolve any issues. Please let me ask my questions and do not disturb me from using it. Adobe with dreamweaver is more of a problem. There product does not work that great and crashes quite often...

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Eric Mittman

There are normally shipping and billing details that are sent to PayPal. Are you getting either one of these sets of details showing? Perhaps a screen shot or a link to the site where this can be seen would help. If I can understand what info is missing we can take a look at your checkout pages to determine what the cause might be. Please post back with this info and a copy of your checkout page that you updated minus any of the sensitive details so we can take a look at it.

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