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Can't access PG... "Lost" (?) name/password

Thread began 4/01/2010 1:13 pm by oldon397158 | Last modified 4/01/2010 7:09 pm by Eric Mittman | 616 views | 1 replies |

oldon397158

Can't access PG... "Lost" (?) name/password

I don't know why Laura said for me to post this on an open forum when I need a private response but anyway, maybe Jimmy (who doesn't recieve private mail, I found out) or someone else can help me... off-list please.

Name: Don Burgdorf

Email: oldon@earthlink.net

Type: Sales/Customer Service

Feedback: My Power Gallery login isn't working... I thought I was using my Web Assist name and password but that isn't letting me in to the program. We've been traveling and I haven't tried to access my galleries in a while. Did I use something different back then? Please remind me what name and password I used. Thanks, Ol' Don



Hi Don,

I am sorry that you are having a difficult time, however I am not the best person to assist you. I would like to refer you to our free technical support at our Community Forum. All you have to do is CLICK HERE login and follow the instructions to submit a question. Any and all correspondence should occur through your Support History. You can access your support history if you CLICK HERE and login.

I assure you your inquiry is of utmost importance and we will do our best to respond to you as soon as possible. Please let me know if I can be of any further assistance, thanks!

Kind Regards,

Laura Savelli

800.886.0130 x136

?WAAID=901

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Eric Mittman

If you cannot get into the gallery because of the login info you can check this information in your db. In the db there is a table called wa_settings. In here you should look for the admin user name and the admin password. You can check on them here or update them. This should get you into your admin area. Let us know if you have any further trouble with this.

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