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Dynamic web charts not working!

Thread began 3/03/2010 2:47 pm by mantisdigital1400848 | Last modified 3/04/2010 1:40 pm by Eric Mittman | 561 views | 2 replies |

mantisdigital1400848

Dynamic web charts not working!

HELLO

PLEASE HELP! I HAVE REINSTALLED POWERSTORE FOUR TIMES.

STILL MY DYNAMIC WEB CHARTS ARE NOT DISPLAYING.

ALL OTHER TESTS INCLUDING TWO TEST PURCHASES HAVE BEEN SUCCESSFUL.

THE POWERSTORE IS UPLOADED TO A FOLDER UNDER THE ROOT DIRECTORY.
THE ENTIRE WEBSITE IS UNDER SSL.

INSTALLED AND TESTED POWERSTORE WITH IE8 AT 1 AND 1 WITH SSL

I HAVE READ OTHER POSTS IN DYNAMIC WEB CHARTS SECTION AND SO FAR I HAVE TRIED TO
INCLUDE A LINK TO AC_RunActiveContent.js on all Admin pages but it is not working.

I DID SEE THE SAME CONCERN IN ANOTHER POST AND REPLIED TO THE END OF THAT ONE BUT IT HAD ALREADY GONE TO SUPPORT TICKET ( WHEREEVER THAT IS ).

I NEED IMMEDIATE ASSISTANCE WITH THIS. WHEN I BOUGHT THIS PRODUCT I THOUGHT THERE WAS SUPPORT AVAILABLE. THE SLOW EXCHANGE OF INFORMATION IN THIS FORUM
IS FRUSTRATING.

IT SEEMS AS THOUGH YOU JUST SEND A HELP MESSAGE OUT THERE AND HOPE SOMEONE FINDS IT.

TWO DAYS TO WAIT FOR SOMEONE TO SAY HMM THATS STRANGE. ILL MAKE YOU A SUPPORT TICKET FOR THAT, DOESNT HELP.

WITH NO MODIFICATIONS MADE TO THE PRODUCT, IT SHOULD FUNCTION PERFECTLY, AND AT THE VERY LEAST, IT SHOULD HAVE ALL OR MOST POTENTIAL ISSUES COVERED IN DOCUMENTATION SOMEWHERE.

I SUPPOSE IT TAKES SOME TIME OF CUSTOMERS USING THE PRODUCT TO REALLY LEARN WHAT ITS POTENTIAL PROBLEMS ARE, SO I HAVE PURCHASED THIS PRODUCT ABOUT A WEEK AGO, SET IT UP, ADDED PRODUCTS, AND MADE TEST PURCHASES, BUT STILL I AM UNABLE TO JUST USE IT THE WAY IT WAS SOLD TO ME.

IF I COULD GET SOME TECHNICAL SUPPORT FOR THIS PRODUCT IT MIGHT BE WORTH THE MONEY I SPENT. THE COST OF THE TIME I'VE SPENT TRYING TO GET THIS PRODUCT FUNCTIONING OUT OF THE BOX ON A TYPICAL PHP ENVIRONMENT, HAS FAR EXCEEDED THE COST OF THE PRODUCT. ...SO FAR.

ANY CONTINUED START TO FINISH ASSISTANCE WITH THE COMPLETE AND GENERAL TOPIC OF GETTING THE POWERSTORE EXTRACTED, UPLOADED, INSTALLED, AND TESTED FOR ACCURATE FUNCTIONALITY AND SECURITY, WOULD BE GREATLY APPRECIATED.

THANK YOU.

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mantisdigital1400848

I received a response with some additional information about the ie bug that
may be causing this problem.

Thank you for that information.

I am determined to get this Powerstore up and running successfully.

Please excuse my frustration in the previous post.

If it is possible for a support engineer to create a ticket to help with
the successful setup of this product it would be greatly appreciated.

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Eric Mittman

For reference the IE issue is detailed more in this thread, it should only affect ssl connections:

showpost.php?p=47125&postcount=6


We will gladly create a ticket for you if we need to exchange any info or files privately. Were you able to get past your issue with the web charts? Please explain what issues you are currently facing, you mentioned in the previous post that you have been successful in making test purchases. Are you having any trouble in the admin area concerning the transactions you have made?

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