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New Product, Advanced Options, Finish not working

Thread began 3/03/2010 12:46 pm by nicola.goodenough317043 | Last modified 3/03/2010 8:44 pm by Jimmy Wu | 791 views | 6 replies |

nicola.goodenough317043

New Product, Advanced Options, Finish not working

I have installed PowerStore3 on 1and1.co.uk. It is the basic vanilla product. I have not changed anything. I am testing the functions. Adding Categories works fine.

Next I am trying to Add Products. I am completing the basic menu with valid information, but not ticking the "make available online" box (another thread suggested that box as a problem). I am ticking the "Advanced options" box, to add sizes. When I have completed the sizes, I press Finish. I get taken to Products_Update.php?ProductID=22 (productid changes as I test the add function) and presented with a blank screen.

I expected to be either taken back to a blank Add Product screen, or given a confirmation screen, but even though I have tried more than once to add just one single product, I keep getting this screen.

However, when I relogin to PowerStore3 Admin (going back gives me an error, "Web page has expired"), the product is there ~ I can successfully search for it.

I am using IE8 and Firefox 3.5.5 to access the store.

Can you tell me what I should see after I press the Finish button on the Advanced Options screen?
Can you suggest any reason why I am getting a blank screen?

Regards, Nick

I went on to test other functions on my 1and1.co.uk installation. "Users" from Admin, and all functions under it, take me to a 404 error msg. This feels very strange. As I said, it is a simple vanilla installation, the only addition being the .htaccess file saying "AddType x-mapp-php5 .php" in the root folder.

Further information:
Both the Product Add and Users function works perfectly well on my Apache / php / mySQL server at home. The joy here is that I now know I have not done anything wrong with the setup / installation.

Both times I have uploaded PS3 from Dreamweaver CS3. For the home server I used webdav, and for 1and1.co.uk I used FTP. At the moment, I am just testing, so it is very much the default code, the default settings. My site on 1and1.co.uk is index.php if that helps.

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Jimmy Wu

It looks like the new product's id is being passed incorrectly to the redirect url to the productUpdate page.

Is the page completely blank or is there any error messages on the page?

What are the url to the pages that give you a 404 error? Make sure that those pages are uploaded correctly to your server.

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nicola.goodenough317043

PS3 ~ Add Product, Adv Opts, Finish ~ Part 1

When Finish button is pressed, the URL changes to:

Products_Update.php?ProductID=28

the screen is blank, and the msg line at the bottom says "Done".

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nicola.goodenough317043

PS3 ~ Add Product, Adv Opts, Finish ~ Part 2

The 404 msg URL is:

users_Results.php?Search=0

veerrry interesting ~ the file was not uploaded, but the Dreamweaver log does not report any problems.

I will re-upload the whole site tonight, and report back tomorrow.

Many thanks. Nick

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Jimmy Wu

Ok, let me know the results of the new upload. The original issue could be resultant of something not being uploaded correctly as well.

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nicola.goodenough317043

PS3, Add new Product, Adv Opts, Finish not working

Dear Jimmy
Joy and Happiness ... re-uploading the site has solved most problems. Many thanks for pointing me in the right direction. It has saved me a lot of time and frustration. Regards, Nick

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Jimmy Wu

Great to hear it. If you run into any additional issues, feel free to open a new thread.

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